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Northern Alaska Tour Company is an Alaskan-owned tour operator based in Fairbanks, Alaska. The Company was founded in 1986 to provide unparalleled travel and touring experiences in Alaska's Arctic for guests while maintaining the highest standards of safety and commitment to traditional culture and the environment. Unquestionably, the critical component of each experience Northern Alaska Tour Company shares with guests is quality coworkers working together to create the experience. Thus, it is not surprising that Northern Alaska Tour Company places tremendous importance on the annual process of recruiting, interviewing, training, and hiring a team of seasonal coworkers. Interested applicants are strongly encouraged to visit our recruitment website: www.northernalaskajobs.com. To learn more about the tours that we provide, visit www.northernalaska.com
Guest Services coworkers are primarily responsible for coordinating all activities associated with guest departures from and returns to Fairbanks. This includes preparing materials such as snack coolers, guide boxes etc. needed by the guides on the road. It also involves greeting guests as they arrive, checking them in for their various tours, making any certificate corrections and setting appropriate expectations. Guest Services gives a thorough briefing at the start of each tour, using soulful honesty to prepare everyone for the realities they will encounter during their experience, and addressing any questions, concerns or trepidations guests may have. The start of a tour is a time when many things are happening simultaneously, and an ability to maintain calm under such conditions is definitely an asset.
Guest Services coworkers will often shuttle people to or from our Northern Alaska Tour Company headquarters in 15 passenger vans. Also, Guest Services takes primary responsibility for the essential task of keeping our terminal and restrooms tidy, clean and sanitary.
NATC has an open office environment, so coworkers have the pleasure of constant interaction with each other -- we pride ourselves in professional, respectful communication combined with a deep level of caring. Guest Services coworkers are especially active in maintaining open communications with guides, Reservations and other parts of the NATC family.
Guest Services works especially closely with Reservations, and coworkers in both positions are cross-trained to perform many of the same tasks. This ensures that communications with guests are expeditious, accurate and consistent.
The guest service position has primary responsibility for coordinating all activities associated with guest departures from and return arrivals to Fairbanks. The position is empowered with the important responsibility of ensuring that each guest departs on an experience with expectations set at a level that can be exceeded by the guide and the experience. Additionally, the position is responsible for assisting reservations with inquiry, reservation, and document production activities.
Specific Responsibilities:
Prepare guide supply boxes for each departing experience.
Obtain knowledge of guest needs/dynamics for each departure/arrival.
Develop daily guest service logistics plan.
Communicate with guide and others on logistics associated with each departure/arrival.
Operate 15-passenger van to shuttle guests to/from terminal as required.
Greet each departing/arriving guest upon his/her arrival at terminal.
Deliver a pre-experience expectations orientation for each departing group of guests.
Complete revenue sheet for each departure.
Perform cleaning-related activities at the terminal.
Clean and organize incoming food coolers.
Greet walk-ins and appropriately respond to needs.
Execute retail-related activities as required.
Assist with reservations activity as required.
Assist with ramp-related activities as required.
Assist with purchasing/expediting activities as required.
Assist with experience food prep activities as required.
Assist with other tasks or activities as required.
The biggest initial commitment someone must make in order to work with us is the commitment to participate in our training, which is very robust. Our Professional Vehicle Operator Training (PVOT) begins in April, which is typically 20 to 30 hours per coworker. PVOT Training will be 4-8 hours a week, beginning in mid to late April. Part-time Guest Service training will start in early May. Full time work begins in mid-May when the summer season starts. Summer season ends in late September when we transition to winter tours.
Potential for seasonal positions to transition into year round positions in the fall and winter.
HOURS: 4/5 days per week: three-week rotation -- for detailed work schedule see back page
[week one -- 5 days / week two -- 5 days / week three -- 4 days]
Morning: 3:00 am - 11:30 am [30-minute meal break]
Afternoon: 11:00 am -- 8:00 pm [60-minute meal break]
Evening: 5:30 pm -- 2:00 am [30-minute meal break]
Reservation candidates must be at least 19 years of age by May 2019.
All candidates must possess the ability to successfully complete Northern Alaska Tour Company's 2019 Professional Vehicle Operator Training program and must complete a pre-employment drug test
Online applications only. Please apply @ www.northernalaskajobs.com. You are welcome to call our office @ 474-8600 and ask for Robert or Michelle with any questions!
