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Under the general direction and supervision of the Patient Services Supervisor, this position performs registration duties to include, but not limited to, patient check-in and check-out, payment posting and collection, etc.
Minimum Qualifications:
Education
High School Diploma or Equivalent
Experience
One year recent experience in office setting and one year recent customer service experience or two years recent customer service experience. A recent certificate from a healthcare office program may substitute for experience. Prior experience in a medical or dental office preferred.
Essential Functions:
1. Serves as ambassador to ICHC with patients, vendors and visitors.
2. Registers new patients and updates registration for established patients utilizing an automated practice
management software system.
3. Performs greeting activities in the waiting room, to include but not limited to, welcomes and assists patients,
monitors length of time in waiting room and keeps in contact with patients, organizes reception and other
public areas and provides miscellaneous forms and requested items to patients.
4. Receives and inputs insurance documentation for patients.
5. Introduces and assess eligibility for schedule of discount program and documents verification in the health
record and automated practice management software system.
6. Collects money and posts patient payments.
7. Generates reminder calls.
8. Generates no-show letters.
9. Answers multiple telephone lines and routes calls.
10. Schedules appointments utilizing templates in an automated practice management software system.
11. General housekeeping including inspecting facility entrances and exits, waiting room, office areas and
restrooms throughout the day during Centerâs hours of operations.
12. Complies with centerâs policies and procedures.
13. Operates specialized office equipment.
14. Participates in continuous quality improvement activities.
15. Other duties as assigned.
Knowledge, Skills and Abilities
Technically proficient computer skills with Microsoft Office Suite (Word, Excel).
Thorough knowledge of common office equipment (copier, fax, printer, etc.).
Excellent oral and written communication skills.
Ability to organize and prioritize tasks.
Ability to work under pressure.
Strong attention to detail and problem solving skills.
Ability to work independently and as a team member.
Ability to make change and reconcile a cash drawer.
