Humanizing Technology, Alasconnect provides full scale technology sustainment, strategic planning and professional services to our clients, allowing them to achieve their greatest ambitions. We support diversity in all we do and recognize success is achieved by the inclusion of all experiences and voices and is an equal-opportunity employer.
Are you looking for position that keeps your IT skills sharp and allows you to use your customer services skills at the same time? Do you like solving complex puzzles? If so, we have a great opportunity for you. Alasconnect is currently recruiting a Field Support Technician I in its Fairbanks office.
In this highly engaging position, you will be using your IT talents to provide a variety of client support services that will highlight your computer building, networking, and installation skills. If you have at least two years of professional experience in a technical, analytical, or related, and in using Microsoft Mobile Device Management and Azure, we want you to join our team. Please see the full job description below.
This is a full-time, non-exempt, hourly position, with a range of $27 - $29/hr DOE, located in Fairbanks, AK. In addition to our competitive salary, we offer a very generous benefits package that includes two options for medical, dental, and vision health care coverage, a 6% discretionary contribution to retirement (plus up to an additional 9% 401(k) match), tuition reimbursement, professional development, short/long term disability, annual leave, parental leave and more. For more details about our benefits, please contact our Human Resources department at (907)459-4994.
Alasconnect will make reasonable accommodations during the application and/or hiring process for qualified job applicants upon request.
Alasconnect will not discriminate against any employee or applicant because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation/preference, pregnancy status, or national origin. This includes but is not limited to recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination, and take affirmative action to ensure equal employment opportunities.
Job Description
Essential Functions
Troubleshoot, support, and assist clients with technology systems
Provide maintenance to new and existing technology systems
Provide clients with an exemplar customer service experience
Perform duties at the client’s work site
Provide call-center support to clients
Monitor, track, and manage company inventory and assets
Knowledge, Skills, Abilities
Basic knowledge of technology systems and application designs
Knowledge of Microsoft Windows environments, Mobile Device Management, and Azure AD
Demonstrated knowledge of computer system and network functions
Knowledge of scripting and automation using PowerShell, preferred
Knowledge of virtualization systems
Exceptional attention to detail and follow-through
Excellent oral and written communication skills
Ability to work independently and within a group
Ability to work in a fast-paced environment with changing deadlines and needs
Qualifications
One year experience with Microsoft Windows Mobile Device Management, and Azure, a 2-year degree may be substituted for experience
One year experience in customer service
One-year experience in technical, analytical, or a related field
Relevant professional certification, preferred
Valid driver’s license
