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Job DescriptionAs a Customer Experience Expert in Jewelry/Prestige Make-Up,you will assist customers by identifying their needs and helpingthem find the perfect piece of fine jewelry with for that special occasion, theBIG occasion, or just to complete their look. You will also help customers findthe perfect pair of sunglasses.Our guests are also looking forhigh-quality, better-for-you products and a personalized shopping experiencethat helps them feel welcomed and inspired. As a Beauty team member, yourknowledge and passion for the business will come to life in the beauty aisleswhile you educate and actively engage with customers. Yourbeauty insight will help them look and feel great. Our customers will find iteasy and fun to shop beauty thanks to your expertise and trend-savvyadvice.If you enjoy helping customers find the perfect shade and the perfect bling -this is the job for you!So what can you expect as a Customer Experience Associate –Jewelry/Prestige Make-Up at the Exchange?
Greet every customer with eye contact and smilein your authentic way
Acknowledge every waiting customer as soon asthey arrive to the jewelry counter/prestige make-up area to let them knowyou’ll be right with them
Listen to customer needs; ask appropriatefollow-up questions to ensure you offer appropriate pieces that meet thespecific need of the customer
Ensure customers have an extraordinaryexperience while selecting fine jewelry and prestige make-up
Complete transactions accurately and efficientlywhile engaging customers in appropriate conversation
We knowthat you can work anywhere. However, working at the Exchange is the start ofsomething great! While you make it easy for our customers, we focus on you andyour development! Our people make us who we are. We want to see you grow, so weput growing together at the forefront of everything we do. It is our duty toprovide you with the tools and resources that you need to succeed. Joining theExchange means joining a team that is devoted to you!Job Qualifications
Able to learn and adapt to current technologyneeds
Able to think quickly on the spot to answercustomer questions
Able to take initiative
Able to maintain high level of decorum whenassisting customers
AdditionalQualifications/Requirements:
Excellent attention to detail
Willing to cross-train and work in other areasof the store, as needed
Must possess a welcoming and helpful attitudetoward customers and other team members
Cash handling experience preferred
Excellent communication skills
Basic computer skills
Retail experience preferred
Job QualificationsCOMPLETION OF HIGH SCHOOL OR THE EQUIVALENT. RETAIL EXPERIENCE, DEMONSTRATED WILLINGNESS AND POTENTIAL FOR ADDITIONAL RESPONSIBILITY.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.Additional Qualifications/RequirementsOUTGOING PERSONALITY, SELF MOTIVATED AND WILLING TO WORK NIGHTS , WEEKENDS AND HOLIDAYS. MUST BE ABLE TO WORK SUNDAYS 9:45 - 6:15.Facility Name: DAVIS M MAIN STOREJob Grade: 1Job Tier: 0Career Area: Retail OperationsSupervisor: NoSalary Minimum: $11.00Salary Maximum: $15.51Number of Positions Remaining: 1Job Expires: 14-Sep-2019
