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Do you want to join a growing company full of opportunity and lots of sales and customer service rock stars? Do you have experience in the self storage industry or are you looking to make an exciting career change? This job opportunity is with a premier, family owned self storage facility, that has been operating for over 30 years. All of our facilities offer storage solutions that are conveniently located, secure, easy to access and affordable. Our company offers competitive pay and excellent benefits. We seek fresh ideas, new perspectives, a diversity of experiences and a dedication to service that will help us better meet the needs of our customers. We are seeking an energetic and proactive candidate for our Assistant Manager role that has a positive attitude, can handle change and operates with integrity. This position can be full-time or part-time and will work under the direct guidance of the store Manager.
Essential Duties and Responsibilities-
Sales and Revenue:
o Maximize conversions of telephone, email and walk-in inquiries into rentals
o Promote the company and self storage in the community through community events, community marketing and other community outreach
o Develop and execute marketing strategies at your location to increase sales
o Have a firm grasp of market statistics based on competitor information
o Actively review property revenue reports and make recommendations to increase revenue
o Ability to consult and sell merchandise based on customers needs
o Identify opportunities to drive process improvements that positively impact the store revenue and align to the goals and objectives of the company as well as the customers needs
Financial Management:
o Accurately manage cash and balance receipts
o Follow up on delinquent accounts and pursue collections when needed
Customer Service:
o Always answer phones in a friendly, pleasant and professional manner
o Greet customers promptly, enthusiastically and professionally
o Provide prospective customers with the right information at the right time with a firm understanding of our self storage advantage and property features in order to close the sale
o Resolve customer issues in a timely and effective manner
o Must operate well in a small team environment as this position will report directly to the onsite Manager
o Onsite Manager will provide ongoing coaching and training with a key focus on employee development and self-improvement
Administrative Duties:
o Maintains accurate records for each customer including; contracts, insurance and change of address forms, addendums and any correspondence to or from customers
o Understands and effectively uses SMD Management Software
o Maintains accurate merchandise inventory
o Keeps auction files updated and accurate and knows the State Self Storage Statute.
o Compiles required and assigned reports and projects correctly in a timely manner
o Consults the Operations Manual & Employee Handbook on a regular basis for answers, clarifications and consistency
Operations:
o Ensures the proper appearance of the property by cleaning units, sweeping, mopping, removing debris, wiping windows to ensure the company standards of cleanliness and appearance are met and exceeded
o This position can be physically demanding, so certain physical requirements must be met to be considered for this role including the ability to;
Lift at least 35 pounds
Use power tools including an angle grinder for lock cutting
o Monitors security system, customer access patterns and digital video recorder to resolve security issues; performs lock checks on a daily basis
o Regularly audits the physical conditions of a facility; performs minor maintenance and coordinates with any contractors hired for minor and major improvements
Benefits:
Benefits for full-time employees include BCBS group health insurance, dental, vision, a 401(k) program with a 4% employer match, paid time off, holidays, fuel stipend and other generous benefits
Qualifications:
A High School diploma/GED equivalent and at least two years of related experience and/or training in direct sales, retail and/or customer service is required
Clear communication and positive attitude
Attention to detail and ability to multi-task
Applicant must have the ability to read and write routine reports and correspondence, use a computer, and present information to groups of managers, customers and the general public in English. Spanish as a second language is a major plus
This position involves the usage of multiple Windows based computer systems. A solid understanding of Microsoft Outlook is important
Having solid math skills are a must; including the ability to add, subtract, multiply, and divide all in units of measure, using whole numbers, common fractions, and decimals
Prior SMD Management software experience is a bonus
The Self Storage Assistant Manager must be available from 8:00 AM to 6:00 PM, Monday through Saturday. Sunday hours are 10:00 AM to 4:00 PM. The Assistant Manager will generally split time between an office environment and outside work tasks. These outside tasks may need to be performed in either extreme cold or extreme heat
If a career with our self-storage company sounds like it is the right fit for you, we want to hear from you! Please apply today! We look forward to discussing opportunities with you further, if we determine that you are a good match. Employment is contingent on successful completion of a background check, E-Verify and drug screening. A car and valid drivers license are required.
Job Types: Full-time, Part-time, Temporary, Internship
Salary: Dependent upon experience
Requirements: Automobile insurance, Arizona Driver's License, able to pass Background Check.
Hours are as follows:
Friday- 9:00am - 6:00pm
Saturday- 9:00am - 6:00pm
Sunday- 12:00pm - 4:00pm
Monday- 8:00am - 5:00pm
We look forward to hearing from you.
