CUSTOMER SERVICE MANAGER
Part Time
20-25 Hours
Flexible Schedule ( On-Call )
Must Live In Arizona
Must Have Home Office Setup
Remote 100%
Pay- $25 Per Hour
ABOUT AARDVARK AUTO GLASS
Aardvark Auto Glass is a mobile windshield repair company based in Camp Verde, AZ. When customers damage their windshield driving on the roads of Arizona, We go out to help them fix or replace their windshields.
ABOUT THE ROLE
The customer service manager is a part time role ( about 20-25 hours per week ) where you will be answering incoming calls from customers and helping them resolve their problems. Customers will call you when they are in middle of the road stranded to come and help them with their windshield - And customers will also call you when they need insurance claims processed. Most of the times these customers will call you - They will be annoyed because they are dealing with a problem they are not liking to deal with. It is your job to stay calm, cool & collected - And also help them feel at ease. You are not to give them any attitude - As that would reflect very poorly on our company
SCHEDULE ( On - Call )
This role requires you to be on call 7 days per week because we do not know when the calls will come in. They can come in on a Saturday at 5 pm as well. We are looking for someone who would like to have this income in addition to another part time freelance job that they have
DAY TO DAY RESPONSIBILITIES
Answer customer calls when they come in
Process insurance claims ( you will be trained )
Keep all documentation organized
Calm customers down
Attend monthly trainings in Camp Verde, AZ
CAREER ADVANCEMENT
This is a new position & we are looking to eventually make this a full time role. Down the road as we grow you may even have junior customer service associates reporting into you - And you will be managing them. We see the person in this role becoming the head of operations for the company eventually so that the owner of the business can focus solely on Sales & Marketing and keep growing the company
HOW TO APPLY [ Please PAY ATTENTION ]
Please send your UPDATED RESUME + UPDATED LINKEDIN PROFILE LINK to the craigslist email provided
In the subject of the email, please put the following : " [ YOUR FULL NAME } + Customer Service Manager Role"
INTERVIEW PROCESS
Resume screening
Video interview with recruiter
Video interview with owners
Reference check
Offer
Thank You !
Vivek Krishnani
General Manager
Aardvark Auto Glass
