My Family Dentist is committed to providing a comprehensive range of oral care services of the
highest quality to all its patients. We strive to educate all our patients who receive treatment at our
clinic. Our goal is to deliver excellent service in a friendly and welcoming environment to each and every
patient who comes through our door. My Family Dentist has been a leader in the field of dentistry and remains committed to
social responsibility.
Position summary
The Dental Receptionist is accountable to the Dental Manager. The Dental Reception is responsible for
the smooth operation of the reception area. Duties include booking appointments, answering phones,
collecting payments, confirming insurance coverage, maintaining and balancing cash records, receiving
and providing information to patients and the public and providing secretarial support to the dental
clinic, and ensuring that duties of the reception staff are being completed.
Responsibilities
Is responsible for the reception area and ensures the patients receive the recommended and
approved dental care and personal attention in a timely professional manner.
Answers incoming calls, fills the schedule for clinical providers, takes and relays messages, gives
information about referrals and books appointments for referrals as needed.
Creates proper documentation, adding a signature to interactions with patients to facilitate
proper follow up among staff and always signs their name after any notes.
Schedules appointments, and follow up appointments in accordance with the dental clinics
reception manual. Fills cancellations and no show openings.
Calls patients to confirm the following day’s appointments.
Advise clients if and when account balances need to be settled.
Ensures that all appropriate forms are completed prior to client receiving service. Scans and
attaches forms to electronic dental charts.
Manages and maintains the recall system, including ensures pending appointments are
confirmed, recalling dormant accounts, and completing chart audit files on all clients.
Maintains and keeps current all dental records and the dental filing system in a prescribe
manner and in accordance with CDSBC and BCDA standards.
Ensures and protects client confidentiality by keeping information and dental records secure at
all times.
Updates patient information such as address and phone numbers, records ‘no shows’.
Receives payments for dental services; records and balances cash and receipts daily for daily
report.
Generate report for month end reconciliation.
Determines and confirms insurance coverage, checks coverage for following day, including pre
authorizations, explains costs and insurability to patients and assists with billing.
Requests signed insurance forms
Performs clerical and typing duties, provides secretarial support to the providers and Dental
Manager, including faxing, referrals, correspondence and minutes.
Sorts and processes mail for the dental clinic.
Maintains the reception area in a professional manner that is clean, tidy and free from clutter.
Assists in the orientation and training of new personnel.
Performs other related duties as assigned by the Dental Manager and/or the Dental Receptionist
Coordinator.
Contribution to team and centre activities
Participates actively in staff meetings and board committees.
Participates in the overall activities of the health centre, e.g. in service training, committees,
special events and shared staff responsibilities.
Communicates clearly, listens accurately, is open to feedback, handles conflict appropriately,
and displays sensitivity to others.
Collaborates well with others, promotes cooperation and teamwork.
Participates in our commitment to becoming discrimination free and an inclusive health
centre and promotes a healthy lifestyle.
Maintains the reputation and confidentiality of the health centre and its clients at all times.
Adheres to all applicable our policies and procedures.
Qualifications
Familiar with dental software programs and Microsoft Office applications a plus.
Ability to establish and maintain effective working relationships with diverse individuals and
groups.
Ability to function and work cooperatively a member of an interdisciplinary team.
Excellent communication (oral and written) and interpersonal skills and the ability to multi task
in a fast paced environment.
Ability to work independently and collaborate effectively in a team environment.
Ability to speak a second language an asset.
