Senior Front Office Assistant (Pediatrics) - GoodyearJob DetailsJob LocationAdelante Healthcare Goodyear - Goodyear, AZ Position TypeFull Time Education LevelHS Diploma from accredited school Job CategoryHealth Care DescriptionPOSITION SUMMARY The Senior Front Office Assistant provides direct customer service to patients. Duties include but are not limited to: Check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records. The Senior Front Office Assistant will have met all the expectations outlined in the roles for Front Office Assistant. Senior Front Office Assistant’s will have maintained the highest level of professionalism and performance by receiving exceeds or greater on annual performance appraisals and remaining free of any current formal disciplinary process. Senior Front Office Assistant have advanced training that is demonstrated by successful completion of a continuing education program concluded with a passing score on an Adelante designated skills exam and written test. If applicable, will be completed during the probationary period. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES
Compassion
Excellence
Integrity
Learning
Respect
Sustainability
QualificationsESSENTIAL SKILLS AND EXPERIENCE:
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
High school diploma or GED from an accredited institution
Two or more years of front desk experience
Ability to multi-task and work effectively in a high-stress and fast-moving environment
Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
Proficient mathematical skills for use in a healthcare setting
Ability to problem solve in situations both independently or with support from team and/or leadership
Advanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)
Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements
POSITION REPONSIBILITIES
Greet all patients and offers assistance with questions, or directs them to appropriate person or location
Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person
Maintain and distribute patient documentation in an organized manner
Accurately enter all patient demographics and all other required information into practice management system
Obtain patient registration information and enter into computer system
Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed.
Verify third party payer coverage and billing information - insurance, etc.
Assist with the correction of billing information as needed
Prepare financial batch daily for processing
Accurate handling of cash drawer and daily receipts
Schedule patient appointments for medical providers via the computerized EPM
Scan documents into electronic health record
Knowledge of and participates in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection
Maintain appropriate level of office supplies, medical forms at work station
All other duties as assigned (such as translation and travel to other locations)
Additional Duties and Responsibilities
Evaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem-solving skills
Participate in training and mentoring of new hires
Work on prior authorizations and referrals for patient required services
Assist with questions and concerns on billing issues for peers and patients
May prepare daily deposit of collections and bank deposit
Assist with problem solving daily batch error resolutions
Competent or knowledgeable of multiple specialties and/or departments
Assist with other departments by being cross-trained in roles such as eligibility and referrals
NONESSENTIAL SKILLS AND EXPERIENCE:
Ability to communicate in more than one language
Additional Duties and Responsibilities
Other duties as requested or assigned
Patient-Centered Medical Home (PCMH)
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.
In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.
