The Front Office Supervisor supports the Rooms Division Manager and General Manager in overseeing daily operations related to guest reception and reservations,. This role includes managing financial performance and providing proactive strategic leadership. As an active business partner, the Front Office Supervisor contributes to achieving the company's goals, objectives, vision, mission, and values.To perform this job successfully, you must be able to carry out each essential function satisfactorily and adhere to the following core values:Integrity – Doing the right thing when no one is looking.Passion – Creating a positive impact.Work Ethic – Taking pride in your work.As a Front Desk Supervisor, you will:Directly supervises Front Desk team members, ensuring compliance with organizational policies and applicable laws.Trains team members, plans, assigns, and directs work, appraises performance, and manages rewards and disciplinary actions.Greets, registers, and assigns rooms to guests.Transmits and receives telephone messages.Answers inquiries pertaining to hotel services; registration of guests.Keeps records of room availability and guest's accounts.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Prepares daily reports (credit limit, cash)Reviews daily arrivals and departuresCoordinates with housekeeping when VIP Guests arrive.Sets up Front Desk schedule and meetings.Other duties as assigned by leadership team.
