(Job Description)Globally recognized Fortune 5 eCommerce company is currently hiring for a Outbound Dispatch Specialist. On a day-to-day basis, this role will be handling around 60 to 80 outbound calls a day. The main focus of this role is to ensure there are no disruptions when a driver picks up a load until the point of final delivery. Common issues can be: 1) driver is ready to pick up a load but the load is not there, 2) there will be an expected delay with the delivery arrival, 3) navigating the drivers with the best route for deliveryetc. This role will be responsible for handling various cases to figure out a creative resolution for each cases. There will be a lot of problem solving and investigating in this role.(Position Details)Title – Outbound Dispatch Specialist Pay – $21/hr. (Final Pay Rate)Schedule – 9:30 AM - 6 PM MST (Saturday through Wednesday or Friday through Tuesday; 1 Weekend Mandatory)Location – Tempe, AZ (100% Onsite)Contract Duration - 4 Month Contract To Start with HIGH Potential for Conversion to FTE(Must Have Qualifications)
1-2+ years of high volume call center customer support experience.
Must have problem solving and critical thinking work experience (not reading off script, but providing solutions).
Tier 2 or Tier 3 Help Desk experience is highly preferred.
Must not be job hoppy
Must be very comfortable working in a fast-paced, high metric-based environment
High detail-orientation with a high sense of urgency
Comfortable speaking with high volume of delivery drivers with different personalities.
Must be able to working on Holidays.
(Disqualifications)
Job hoppy
Not comfortable working in a fast-paced high metric environment
Not comfortable with high-volume call center environment
Not comfortable working 100% onsite in Tempe, AZ corporate office
(Employee Value Proposition)
Exceptional opportunity to join one of the most globally recognized company
Opportunity to convert to permanent employee based on performance and attendance
For consideration, please apply directly with recently updated resume highlighting the qualifications above.
More relevant/direct skills highlighted on resume, higher consideration for proceeding immediatelyCompensation is tied to the Colorado and Washington markets for jobs performed in Colorado and Washington. Other locations may be subject to variances based on location-related factors. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: · Medical, dental & vision · 401(k)/Roth· Insurance (Basic/Supplemental Life & AD&D) · Short and long-term disability · Health & Dependent Care Spending Accounts (HSA & DCFSA) · Transportation benefits · Employee Assistance Program · Time Off/Leave (PTO, Vacation or Sick Leave)About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
