Job Overview:As the Receptionist you will help the property operations run smoothly by greeting visitors, answering phone calls and performing general administrative tasks.Compensation: $16 -18+ per hour, based on experienceFirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.Your Responsibilities:
Welcome guests warmly, answering questions and providing assistance
Answer and direct phone calls professionally and courteously
Keep the reception area and common spaces clean and organized
Receive deliveries and manage mail and packages efficiently
Support the organization of office events and meetings
Update homeowner information in the appropriate systems
Respond to homeowner inquiries with helpful and timely assistance
Assist homeowners in processing payments
Distribute key fobs to residents
Skills and Qualifications:
Friendly, outgoing, and able to build rapport easily
Skilled at identifying potential issues and resolving them before they escalate
Capable of working independently with minimal supervision
Demonstrates excellent decision-making skills and professionalism
Excels at prioritizing tasks and adjusting to shifting demands effectively
Exceptional written and verbal communication abilities
Adept at diffusing tense situations with empathy and understanding
Experienced with the Microsoft Office Suite and online platforms, including data entry and resident service tools
Willing to enforce governing documents with professionalism and a positive attitude
Education and Experience:
High School Diploma or post-secondary education in business or office management is preferred.
Customer service experience required
HOA and/ or property management experience is a plus
Physical Requirements:
Work in a typical office environment, using a computer
Sit and/or stand for lengthy periods of time
Work Location : Sunland Springs Village 11214 E. Laguna Azul Cir. Mesa, AZ 85209Work Hours: Monday through Friday, with a seasonal schedule:Winter: 29 hours per week, flexible hours including 9 AM to 2 PMSummer: 15–18 hours per week, flexible hours including 9 AM to noonWhat We Offer:
11 company paid holidays
Paid sick time
Dental and Vision
Company paid life insurance and Employee Assistance Plan
Supplemental life, disability, accident, critical illness, hospital indemnity
Identity theft, legal services
Pet insurance
401(k) with company match
About Us:FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.Experience exceptional service with a fulfilling career in property management with FirstService Residential.To learn more about our company and culture, visit https://www.fsresidential.com/arizona/Disclaimer:The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
