You will play a key role in handling day to day customer interactions and
order management as related to fabrics, trimmings, and wall coverings across all of our brands.
Responsibilities include, but are not limited to:
● Extensive phone and email communication with customers, showroom team, outside sales
representatives and internal company departments
● Respond to general inquiries regarding product specifications, pricing, availability, and inventory levels
● All aspects of order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns
● Take ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand
● Exercise critical thinking and use good judgment to balance customer satisfaction
