Ready to make waves in the HVAC world? Join us as an HVAC Dispatcher at Clear Air Conditioning! We're on the hunt for a multitasking maestro who can not only back up our Customer Service Rockstars but also groove with the entire office team. If you're company-minded, adaptable, and ready to amp up the success of a small but mighty HVAC crew, hit us up! Be the key player in our symphony of seamless operations and customer satisfaction – it's not a job; it's a performance!"
Required Qualifications:
Must be able to pass a background check.
Must be drug-free and able to pass entrance and random drug screenings.
Demonstrate willingness to invest time in Service Titan training seminars and classes.
Ability to follow Office Safety Guidelines.
High school diploma or general education degree (GED)
Minimum 3 years of experience as HVAC Dispatcher & Customer Service
Computer skills required: Dispatching Program: Service Titan; Microsoft Office & general knowledge of Quickbooks
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Expected Duties:
Answer phones, scheduling service & maintenance work
Dispatch Service Technicians, coordinating techs with projects by area & skill level, utilizing force dispatch process.
Dispatch field personnel as directed by Install Manager
Accounts for the scheduled work, maintains knowledge of the status of jobs throughout workday, tracking necessary follow ups with customer & Service Manager.
Communicates with customers, forward estimates for repair, notice of part availability, shipment date, current status & answering questions
Review service invoices for accuracy, correct tasks & business unit, etc
Payments/ process credit cards & collection calls to keep accounts current
Verifies warranties & extended warranties with manufacturers
Works with Service Manager to resolve customer complaints
Track & schedule residential maintenance as per agreement
Maintain Commercial Maintenance Agreement Log, scheduling of maintenances, tracking equipment deficiencies, necessary repairs, cleanings, filter counts & sizes
Create & email new agreements to Commercial Property Managers
Maintain/ update marketing & seasonal coupons via Service Titan
Respond to complaints utilizing Podium, working with Service Manager or Sales Rep, as appropriate to situation, to resolve issue & retain customers
Clerical duties include monitoring & managing pre-lien process for commercial projects, maintaining gas mileage logs, filing & other related duties as assigned by management.
Participate in team meetings, in service training, workshops, etc. for the purpose of conveying and/ or gathering information required to perform job functions.
Help train and Oversee level one Dispatchers as company grows.
Other duties as assigned
Working Conditions:
Continually required to sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Occasionally works around fumes / airborne particles
While performing the duties of this job, the noise level in the work environment is usually quiet but loud on occasion due to shop noise.
Specific vision abilities required by this job include: close vision
