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***We are holding a job fair for our Provider Services - Call Center in Phoenix, AR from 10am-4pm on Thursday, July 25, 2019. Please contact me for more details. Also, please feel free to walk in for an immediate interview at your convenience.
Our office address is 4801 East Washington Street, Phoenix, AZ 85034. If you have any questions or concerns, please don't hesitate to Email me or TEXT me your full name and contact info. ***Once I receive your contact, I can add you to our invite list.
The starting rate for the position is $15/hour with the potential for a promotion/raise after the first six months depending on performance.
***Please dress professionally and bring a copy of your current resume and a notebook and pen or pencil for notetaking.
Also if you know someone (a friend, colleague, family member etc.) who you think might be a good fit, please have them contact me directly with a resume and I would love to speak with them asap.
If you are interested in working for a company you can feel confident you are doing real work that matters in the world, this position could be perfect for you. We are looking for professional Customer Care/Call Center Agents in our Phoenix, AZ location. If interested, email your resume for an immediate interview.
This is an IN-OFFICE position. Candidates must be fully available to work between 5am and 5pm Monday-Friday in the spring/summer (6am-6pm in the fall/winter). Please note, no time off is allowed during the first 90 days for training purposes.
Job Descriptions - FULL-TIME POSITIONS
This position is part of an operations team that strives to provide first call resolution to a specified set of customers. This position primarily answers incoming calls for new and existing authorizations. Responsibilities include documenting in the appropriate systems and ensuring high quality and accurate information is provided to callers. This role is expected to meet or exceed operations production and quality measures.
Understands the end to end authorization process, the SBU's business and business drivers for success.
Actively listens and probes callers in a professional and timely manner to process authorizations and/or other customer service requests working towards first call resolution.
Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality.
Resolves customer complaints or concerns as the first line of contact.
Makes problem resolution and triage decisions not requiring clinical judgment.
Discourages unnecessary clinical/physician phone transfers and encourages medical records to be submitted. Helps callers understand what clinical information is required.
Transfers calls to clinicians and physicians only for clinically escalated situations.
Communicates appeal and denial language to providers and members when appropriate.
Processes withdrawals and other case status changes as needed.
Understands client and regulatory expectations for accounts in their designated region.
Recognizes and develops relationships with provider groups through repeat calls, and recognizes provider sensitivities for different health plans.
Responsible for reading and retaining information disseminated through multiple resources, ensuring calls are handled accurately and appropriately per current account information.
GED (Required)/High School (Required)
Must be a proficient typist (at least 30 WPM) with the ability to maneuver through various computer platforms/screens while verifying a variety of information simultaneously.
Ability to multi-task while staying organized.
Customer Service experience in a Health Care environment preferred.
Look forward to meeting you on Thursday, July 25! Have a wonderful day!
