Job description
Lento Law Group will be conducting a two-day job fair and doing in-person interviews. We will be awaiting walk-ins with their professional resumes at our new call center in Downtown, Phoenix located at the address of 3003 N. Central Avenue, Suite 685, Phoenix, AZ 85012. The following dates for the interviews will be from Tuesday to Wednesday, 09/24/2024 - 09/25/2024, starting at 1:00 PM MDT.
My name is Stephanie Morales, and I am the Director of Client Relations. I will be overseeing the new potential team members for our new call center, and I look forward to meeting you and learning more about you. Please remember to bring your resume and dress in formal or business attire, as you may be representing a legal services company. If you’d like to learn more about me, and our team at LLG/LLF, feel free to visit our website, lentolawgroup.com, and check our profiles under the administration tabs.
Reminder: Walk-in interviews ONLY & will take place at our call center located at 3003 N. Central Avenue, Suite 685, Phoenix, AZ 85012.
Don’t forget to bring a smile!
Job Summary
As an Intake Representative, you will play a crucial role in the healthcare industry by facilitating the intake process for patients seeking medical services. You will be responsible for gathering essential information from patients and ensuring accurate documentation to support their care plans.
Responsibilities
Intake representatives play a crucial role in legal matters.
Their responsibilities typically include:
A legal intake representative has a specialized set of responsibilities that support law firms or legal departments. Here are the key duties typically associated with this role:
1. Initial Client Contact: Serve as the first point of contact for potential clients, providing a welcoming and professional introduction to the firm.
2. Information Gathering: Conduct thorough interviews to collect relevant details about the client’s legal issue, including background information and specific concerns.
3. Case Assessment: Evaluate the information provided to determine if the firm can assist with the case and the best legal avenues to pursue.
4. Documentation: Accurately record and maintain client information in case management systems, ensuring compliance with confidentiality and legal standards.
5. Client Referrals: If the firm cannot take the case, provide referrals to other legal resources or organizations that may be able to help.
6. Scheduling Appointments: Coordinate and schedule consultations with the Firm Director and/or Director of Client Relations, ensuring that clients understand the process and what to expect.
7. Follow-Up Communication: Stay in touch with clients to gather additional information, answer questions, and keep them updated on the status of their case.
8. Customer Service: Address client inquiries, concerns, and complaints promptly and professionally, maintaining a high level of client satisfaction.
9. Team Collaboration: Work closely with attorneys and support staff to ensure smooth communication and efficient case management.
10. Compliance and Confidentiality: Adhere to legal and ethical standards, protecting client confidentiality and ensuring that all processes comply with relevant regulations.
11. Training and Development: Participate in ongoing training to stay updated on legal procedures, software, and best practices in client intake.
These responsibilities help ensure that clients receive the appropriate legal support and guidance they need.
Requirements
To be an effective bilingual legal intake representative, candidates typically need to meet the following requirements:
Education
- High School Diploma or Equivalent: A minimum educational requirement.
- Familiarity or prior experience in call center (preferred but not required): In fields like legal studies, communications, or a related area can be beneficial.
Language Proficiency
- Bilingual Fluency preferred but not required:
Proficient in both English and another language (e.g., Spanish), with strong verbal and written communication skills in both languages.
Experience
- Customer Service Experience: Previous experience in a client-facing role, ideally in a legal, or service-oriented environment.
- Legal Knowledge: Familiarity with legal terminology and processes is a plus; prior experience in a legal setting can be beneficial.
Skills
- Interpersonal Skills: Strong ability to build rapport and communicate effectively with diverse clients.
- Active Listening: Ability to listen attentively and understand clients’ needs and concerns.
- Organizational Skills: Capable of managing multiple tasks and maintaining accurate records.
- Problem-Solving: Ability to assess situations quickly and provide appropriate solutions or referrals.
Technical Skills
- Computer Proficiency: Familiarity with case management software, Microsoft Office Suite, and basic data entry skills.
Compliance Knowledge
- Confidentiality Awareness: Understanding of privacy laws and ethical guidelines, particularly regarding client confidentiality in legal contexts.
Other
- Cultural Competence: Sensitivity to cultural differences and the ability to communicate effectively with clients from diverse backgrounds.
- Flexibility: Willingness to adapt to changing priorities and work in a fast-paced environment.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Flexible schedule
On-the-job training
Opportunities for advancement
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Night shift
Weekends as needed
Ability to Relocate:
Phoenix, AZ 85012: Relocate before starting work (Required)
Work Location: In person
