Duties:
Provide superior, world-class customer service, explain product offerings, resolve customer concerns, promote
specials, and retain customer relationships
Answer incoming order and customer service calls
Take ownership of orders throughout the entire process; this includes preparation of quotes, closing the sale,
processing, proofing and finalizing orders, and completing any necessary follow up
Make outbound calls to customers to obtain information necessary to complete orders, retain relationships, offer
services and promote specials
Maintain customer confidence and ensure information security by keeping information confidential per department
and company security protocol
Respond to customer emails and faxes
Resolve issues such as credit card declines, shipping exceptions, and reshipping of orders as necessary
Maintain and update the customer database by entering new customer information, catalog requests, mailing lists
and email addresses
Perform necessary administrative work to maintain an organized and functional customer service center including
faxing, filing, stocking, shredding documents and emailing receipts to customers
Contribute to maintaining a safe work environment at all times
Contribute to the team effort by assisting in other departments as needed
Perform to the best of one’s ability
Requirements:
Ideal candidate must have inbound customer service experience in phone center environment
IB/OB Sales experience a plus
Professional & enthusiastic interest in providing outstanding customer service
Excellent verbal & written communication skills with accurate typing, spelling and grammar
Attention to details
Strong phone skills
Highly dependable and punctual
Working knowledge of Microsoft Outlook, Word, Excel, and Internet Explorer
Must be self- motivated and have the ability to multitask
Must be able to work in fast-paced environment and work well under pressure
Ability to work in a collaborative, team-oriented environment
Must be flexible and available to work overtime, including Saturdays and Sundays as needed
Integrity, honesty and efficiency
Benefits:
Employee Discount
THIS IS NOT A WORK FROM HOME POSITION
QUALIFIED CANDIDATES WILL BE REQUIRED TO PASS BASIC BACKGROUND SCREENING
Start Date: 10/21/2024
End Date: On or about 12/22/2024
Send resume or stop by 4610 East Cotton Center Blvd. #100, Phoenix, AZ 85040 to complete an application.
