Responsibilities:
Make outbound calls to existing and new customers to retain relationships, offer services, promote specials, and grow business
Meet or exceed Sales Stage campaign goals identified and outlined in review and planning sessions
Professional & enthusiastic commitment of providing excellent customer service and customer experiences, always representing FTB in a positive, professional manner
Answer incoming order/sales calls
Resolve customer issues as needed
Prepare quotes and as appropriate, solicit prepayment advantages
Take ownership for orders throughout the entire order process, including any necessary follow up
Respond to customer emails and faxes in a timely and professional manner
Process and proof orders for accuracy
Maintain and contribute to a collaborative, team-oriented environment
Perform necessary administrative work to maintain an organized and functional customer service department
Adhere to shift, break and lunch schedules as assigned
Assist other departments as/when needed
Perform all the above duties to the best of one’s ability, and with the utmost integrity, honesty and efficiency
Requirements:
Call center/Customer Service experience (Minimum 1 year)
IB/OB Sales experience
Highly dependable and punctual
Excellent verbal and written communication skills, strong telephone skills
Accurate typing, spelling and grammar skills
Basic PC skills in a windows environment, working knowledge of Microsoft Outlook, Word and Excel
Flexible to work additional hours as needed, including Saturdays and Sundays as needed
Benefits:
Employee Discount
Start Date: 10/13/2025 End Date: On or about 12/22/2025
