Role Summary:An EP&C Account Manager is primarily responsible for calling upon external Customer accounts to sell Summit products and services. Tasked with building and developing the EP&C business and sales nationally and internationally, the Account Manager will focus on developing and servicing new accounts.  Responsible for assisting Summit’s customers in person, over the phone, and Internet with Summit product questions, quotations, and orders.  Exceptional service to external and internal customers is critical to success of a qualified Account Manager.  Discretionary authority is used frequently to determine and provide customers product pricing, negotiate pricing with suppliers, purchase materials specific to customer orders and maintain service standards. Additionally, the Account Manager must effectively partner with CSR’s, Counter and Warehouse Associates, or other Summit team members as needed to maintain levels of excellence throughout Summit.  What you will do:Support the development, communication, and implementation of effective strategies and processes to support Summit’s continued growth in the EP&C industry.The position requires building and driving the EP&C business nationally and internationally.Provide timely and accurate quote information and respond to customer requirements, challenges, issues, and information requests.  Take ownership of these elements of the job to resolve customer concerns and encourage customer loyalty to Summit as efficiently and effectively as possible.    Partner with Summit team members to insure customer satisfaction is in place. Exceed the customer’s expectation whenever possible and feasible.  Thoroughly understand all product capabilities, features, benefits, and equivalents as well as Summit market conditions, product warranties, and Summit services to further enhance the Customer’s experience.    Proactively follow-up on customer orders, customer challenges, and needs. Write up orders from customers and give orders to CSR’s for follow-up.   Respond appropriately within scope of job, Summit capabilities, and customer desires.Negotiate profitable pricing for customer orders, with both the customer and supplier.  Assist in collecting funds from accounts payable accounts whenever possible. Assist CSR or other Summit associates whenever this would be helpful to teammates and customers.  Adopt a “whatever it takes” approach to working at Summit.  Continuously seek out areas where you can be of assistance.   Perform other related duties as assigned and as necessary depending on Summit location, customer needs, and workflow.
