Administrative Operations SupervisorDescriptionAt Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care—about you, about our clients, and about our communities. Here, you’ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm’s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you’ll have fun while solving complex and interesting business challenges.The Administrative Operations Supervisor has day-to-day responsibility for supervising and developing the administrative operations team for their assigned region, group, or service line. They will provide training and coaching, enforce safety best practices, supervise performance, and ensure exceptional client service. The Administrative Operations Supervisor also performs a variety of administrative tasks and is responsible for providing support to their assigned executives, location, and/or service line. Independent and sound business judgement is required to plan, prioritize, and organize a diversified workload in a fast-paced environment. The Administrative Operations Supervisor is flexible and able to lead people and projects, as well as maintain confidentiality and a high level of client service. Direct reports may include Sr. Executive Assistants, Executive Assistants, Administrative Assistants and Office Services team members in some locations.Individuals who thrive at Moss Adams exhibit the following success skills – Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus.Responsibilities:
Serve as career advisor and manage performance of the Administrative Operations team, including hiring, training and career development
Partner closely with Administrative Operations Manager and local leadership to understand business needs and client expectations
Assist with establishing and maintaining best practices, including championing change initiative and process improvements to align with firm objectives
Proactively manage calendars, time and expense entry, and travel logistics for assigned executives, including coordination of team meetings, activities, and communications
Compose, format, edit, and proo business correspondence and presentations
Assist with client engagement set-up and support activities, such new client research/acceptance, completion of vendor/due diligence forms, client relationship management data entry, engagement code set-up, electronic file coordination, and billing assistance
Oversee event and meeting coordination, set-up, and execution, including schedule coordination, meeting materials, assisting presenters, catering ordering, and on-the-day support and troubleshooting as necessary
Leverage internal network and teams to effectively manage workflow
Serve as a liaison for internal and external clients, including screening phone calls, facilitating client communications with the appropriate client service staff, and following up with clients, when appropriate
Manage office services/facilities and related maintenance, services, and moves of assigned location(s), where applicable
Other duties and special projects as assigned
Qualifications:
High School Diploma/GED required
Minimum of 3 years of related experience required, experience in a professional services environment preferred
Experience coaching and managing a team
Organizational and project management skills with the ability to direct, manage, and review the work of others
Ability to develop relationships, build rapport, and effectively interface with all levels within the firm
Strong verbal and written communication skills including the ability to articulate complex issue to leaders and internal/external clients
Ability to understand problems, think critically, and identify creative solutions
Adaptable to a changing environment; champions change and influences others to change
Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook)
Ability to handle sensitive situations and confidential information with discretion
May require some overtime hours
Ability to travel as needed, approximately 5%
Moss Adams is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@mossadams.com.Some local/state regulations require employers to disclose the pay range in job postings. While this is the typical range of pay for the position, actual pay may vary based on internal equity, knowledge, experience, skillset, and geographic location among other factors. It’s uncommon for an individual to be hired at the top end of the pay range. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.#LI-ED1Primary Location Phoenix, AZEmployee Status: RegularSchedule: Full TimeReq ID: 27998
