Vacancy expired!
Job Title: Amazon Connect Consultant
Location: Remote
Duration: Long Term
Responsibilities:
Cloud Service administration and support Amazon Connect, Salesforce
Configuration of omnichannel contact center, teams, services, and skills.
Coordinate with business units on call flow parameters, design and testing requirements
Review, analyze, modify and create call flows, queues, skills, routing profiles, and prompts, on an iterative basis
Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage
Requirements:
5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud
Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment
Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc.
Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js
DevOps experience develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments
Strong verbal and written communication skills, excellent organizational and prioritization skills
Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions
Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and\or respective telephony technologies.
