Student Services Analyst (Admissions & Records)Job ID : 320781Location : GateWay Community CollegeFull / Part Time : Full TimeRegular / Temporary : RegularHiring Salary Range51,558.00 - $67,025.00 / annually, DOEGradeWork ScheduleMonday - Friday, 8am - 5pm; some evenings and weekends may be requiredSummer Hours : Monday - Thursday, 7am - 6pmWork Calendar12 MonthsMaricopa SummaryAre you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?Whether you‘re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!About UsWhat‘s Currently Happening at MaricopaMany of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governanceOne of the largest community college systems in the country2020 Healthy Arizona Worksites Program recipientNamed 19th Best Employer for Women by Forbes2019 No. 42 in Arizona‘s Best EmployersCampus StatementGateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 46% of our students indicate Hispanic heritage and better than half of the student population represents more than 40 countries.GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity and justice.We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Values.BenefitsThe Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.Benefits & Perks Options :20 paid observed holidaysArizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)Paid vacation, sick, and personal timeMaricopa Employee Store : Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)Annual professional development growth fundingTuition reimbursement for employees and dependentsFlexible work schedulesMaricopa Employee Health & Wellness Program :Sight-On-Site Eye Care ServicesDiabetes Empowerment Education ProgramMobile On-site Mammography ScreeningsEmployee Assistance Program (EAP)Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.Pre-Retirement EventsPublic Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)Job SummaryThe Student Services Analyst (Admissions and Records) plans, directs and evaluates daily student services operations for Admissions & Records within a One Stop Enrollment Services Environment with a focus on Transcript Evaluation and Prior Learning Assessment. This position will provide direct support and / or servicing the following stakeholders : prospective and current students, community organizations, college administrators, faculty, staff, high schools, and business / industry. The Student Services Analyst position coordinates all activities of the Admissions & Records office including adhering to Federal, State, County and District regulations, policies and procedures for Transcript Evaluation and Prior Learning Assessment. This role facilitates enrollment sessions and daily processing of enrollment documents in Dynamic Forms. The Student Services Analyst also collaborates and acts as a direct liaison with internal and external partners.Essential Functions40% - Provide support to the Director of Student Services to plan, organize and implement enrollment process and enrollment sessions. Serve as the lead transcript evaluator and coordinate all Prior Learning Assessments; reviews, collects and processes enrollment documents. Work closely with the Director to ensure that proper Record Management procedures are being followed. Develop and implement a Records Management Plan for Admissions and Records. Management all National Student Clearinghouse errors and inquiry, and Degree Verify. Serves as a subject matter expert, receives general supervision and is expected to prioritize work to meet deadlines and to keep the supervisor informed of any unusual or irregular issues that would impact achievement of a deadline, a District policy or procedure or in consideration of risk management. Keeps abreast of policies / procedures and communicates to internal and external customers through written and verbal communication; customer notification (both verbal and written); develops procedures including computerized and / or manual systems to support program requirements; prepares, processes and / or reconciles transactions, forms, paperwork and / or system data; monitors and ensures compliance with policies and procedures. Work includes reviewing program requirements, researching program activities and recommending enhancements to ensure program compliance; This position assists with the quality assurance controls for Enrollment Services. Performs fully-proficient professional level of student services work that requires independent evaluation and analysis of program requirements and judgment to select and apply standard techniques, procedures and criteria to resolve problems and make recommendations to facilitate change management.40% - Provide leadership and oversight for all Prior Learning Assessment processes and Transcript Evaluation. Processes and evaluates transcripts, determines equivalencies of transfer credit Admissions and Records Office in person. Manage and all National Student Clearinghouse Reports and error processing. Manage the HCR 100 course enrollment. Manage Assists new and continuing students in person, over the phone, virtual chats and via email in all student services processes including admissions, registration, financial aid, and referrals to other related student services functions; responds to inquiries and solves problems in accordance with policies and procedures, maintains liaison with students, faculty and others in resolving student matters; performs enrollment program coordination, develops and implements enrollment plans for internal and external staff and industry partners. Performs various Admissions & Records liaison responsibilities with internal and external programs, committees, departments and organizations.10% - Implements quality assurance to include regular review (e.g. spot-checks) to ensure accuracy of completed transactions, prepare / reconcile reports related to enrollment in order to comply with district and government requirements. Other duties as assigned. Runs and reviews various exception reports in SSRS, Cranium Cafe / ConexED, Customer Relationship Management (CRM), QLess, SIS (PeopleSoft), and other databases on a daily, weekly, and monthly basis until resolved; prepares / reconciles reports and statistical data related to enrollment services.10% - Respond to enrollment verification requests, program plan changes, class permissions; documents requiring processing in Dynamic forms, MEID / password reactivation process. Answer to incoming calls and chats, maintain and update information in CRM / Customer Relationship.Minimum QualificationsBachelor‘s Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.Desired QualificationsA. Three (3) or more years of full-time work experience working in Student Services, working with apprenticeship and third-party partnershipsB. One (1) or more years of experience working in Student Information System (s)C. Experience in using data for informed decision-makingD. Experience with (online systems, i.e. Google Suite, CRM, SIS, Canvas, etc.)E. Experience working with a diverse population of students / staffSpecial Working ConditionsMay be required to travel or be assigned to all GateWay locationsMay require some evenings or weekendsMay require prolonged periods of viewing a computer screenMust be in good standing and not be in default of a student loan, or in overpayment of student grant assistanceMay be required to lift or carry up to #25 lbsMCCCD does not sponsor individuals for any type of work visasHow to ApplyApplicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.Additional materials will not be accepted after the job posting has closed.Missing materials or incomplete employment history will not be considered.Please ensure your materials clearly provide the following information.Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.Indicate whether former or current employment is Full-Time or;Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)Provide employment history in a month / year format (e.g., 09 / 07 to 10 / 11) including job title, job duties, for each position held and name of employer for each position.Three professional references, preferably current and / or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.Posting Close DateOpen until filled. First Review on November 12, 2024.Applications received after the review date may not be screenedEEO, Title IX, & Clery ActMaricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.Title IX of the Education Amendments of 1972, states : ‘No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.‘The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.To apply, visit ?Page=HRSAPPJBPSTFL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320781&PostingSeq=1jeid-12fc1667fcdce64cb45a43bdebe0d1c2
