Description We are in search of an Associate Operations Coordinator to join our team based in Phoenix, Arizona. This position plays a vital role in coordinating and executing operational tasks within our organization. As a part of our team, you will be closely involved in managing shipments, scheduling appointments, and ensuring smooth communication with our customers. This role offers a long term contract employment opportunity.Responsibilities: Create orders, activate shipments, build and assign loads. Schedule appointments efficiently while ensuring quality. Monitor task boards and assigned email accounts to respond promptly to customer and carrier requests. Accurately track and trace shipments, entering events and generating invoices. Validate and ensure the accuracy of load data in systems according to company and customer standards. Utilize standard operating procedures and training to document events. Escalate customer or carrier requests when necessary, following defined escalation procedures. Maintain a focus on quality and efficiency in executing tasks. Use Microsoft Office Suite of programs proficiently for various operations. Uphold a diverse and inclusive work environment, contributing to creativity, innovation, and business growth. Requirements Demonstrated proficiency in customer service roles Excellent verbal and written communication skills Familiarity with office functions and operations Experience in providing training to staff members Understanding of standard company procedures Ability to schedule appointments and manage calendars Experience in invoice processing Commitment to maintaining quality in all tasks Knowledge of shipping functions and procedures Strong time management skills Ability to execute tasks as per the instructions Proficiency in Microsoft Office Suites Adherence to company policies Ability to prioritize tasks based on urgency and importance Experience in a call center environment Understanding of standard operation procedures Ability to think creatively and introduce innovation Commitment to contributing towards business growth Knowledge of discrimination laws and regulations Ability to load data into systems as required Understanding of Affirmative Action Plans Familiarity with EO/IR systems. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
