Hello, my name is Anthony, and I represent Adecco Healthcare as a recruiter. Allow me to guide you toward your perfect job match.Join Adecco Healthcare in Phoenix, Arizona 85019 for a direct hire, full time role as a Bilingual Care Navigator and become a vital part of our client's team!Compensation:
Up to $20.00 per hour, plus an additional $1.50 for Spanish proficiency.
Overview:As a Bilingual Care Navigator, you'll play a crucial role in ensuring our members and their families have a warm and positive experience. From guiding members through seamless check-ins to meeting their care needs, you'll be dedicated to delivering exceptional service. Ideal candidates will embody strong customer service values, a passion for senior care, and a commitment to going above and beyond for every member.Responsibilities:
Greet members warmly upon arrival, ensuring they feel secure and comfortable.
Maintain and update member information in our electronic medical records system.
Coordinate appointments and referrals across a multidisciplinary care team.
Assist members with electronic paperwork as needed.
Manage medical records and ensure accurate documentation in the electronic system.
Address inquiries from prospective members, established members, and their families.
Handle incoming calls efficiently, taking detailed messages and ensuring information reaches the appropriate parties.
Support center events when required.
Required Skills and Abilities:
Fluency in Spanish or other relevant languages spoken within our community.
Exceptional customer service skills with a friendly and positive demeanor.
Dedication to delivering high-quality experiences for senior members.
Ability to collaborate effectively with diverse groups including staff, providers, members, and external stakeholders.
Knowledge of medical terminology, insurance processes, and electronic medical record systems.
Strong organizational skills with meticulous attention to detail.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Office Suite and general PC skills.
Adaptability and professionalism in a dynamic work environment.
Experience and Education:
Preferably an Associate's degree or equivalent practical experience.
Minimum one year of experience in a clinical or related setting.
Experience with electronic medical record systems is advantageous.
To apply, please submit your resume directly to anthony.izzi@adeccona.com or through our online application portal if interested.Pay Details: $18.00 to $20.00 per hourEqual Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
