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Job Family: Customer ServicesReq ID: 404480Who we areBuild a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About the JobThe Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. You will work towards achieving expert knowledge in assigned products we offer to provide excellent support to our clients.What you will do
Deliver legendary Client Support via phone, email and chat support to drive client retention.
Answer incoming client requests in a fast-paced environment.
Identify and resolve non-routine technical problems for specific product suite by establishing trouble shooting procedures to meet daily support requirements.
Complete all assigned duties with limited supervision and properly escalate issues cross-departmentally or to management.
Quickly learn, adapt to new information and understand company concepts in a timely manner.
Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.What's In It for you:Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The pay range for this position is $41,000 – $52,000. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.What you need to have:
BA/BS degree or 2+ years of customer service experience
Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox
Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint
Ability to complete all assigned duties with limited supervision and understands when to properly escalate cross-departmentally or to management
Ability to think analytically to identify issues as well as solutions to problems
What makes you a Standout
Technical Support Experience
“Client first” mentality and willingness to go above and beyond to exceed customer expectations
Proven ability to develop and maintain strong client relationships
High energy and enthusiasm
The Brightly cultureWe’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That’s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool including protected veterans or individuals with disabilities. Reach out and we are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our team members are working effectively in a remote, virtual environment adding to our ability to offer more flexibility on how you handle your time.Bring your curiosity and creativity and help us craft tomorrow!#brightlyEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
