Description We are on the search for a dedicated Customer Service Representative to join our team in Phoenix, Arizona. This role primarily involves addressing a wide range of customer inquiries and requests, including website assistance, escrow, and processing payoffs. Our team also engages in outbound collection activities and refers eligible homeowners for refinancing opportunities. The role is crucial in supporting our mission to deliver exceptional customer service and maintain strong customer relationships.Responsibilities: Demonstrate a positive, courteous, and helpful attitude when interacting with homeowners. Engage directly with customers across a variety of inbound requests and inquiries. Assist customers with website navigation, escrow processes, and processing payoffs. Refer eligible homeowners for refinancing opportunities to the appropriate department. Conduct outbound collection activities on accounts, primarily those less than 30 days past due. Understand escalation paths for different types of calls and dynamically route them to the appropriate internal parties. Meet performance expectations and contribute to the overall success of the team. Utilize our internal software platform effectively and contribute to system recommendations. Exhibit strong skills in 'Call Center Customer Service', 'Customer Service', 'Superior Customer Service', 'Mortgage Documents', 'Mortgage Operations', and 'Mortgage Servicing'. Requirements Demonstrated experience in a Customer Service role Proficiency in Call Center Customer Service Proven track record in delivering Superior Customer Service Familiarity with Mortgage Documents Experience in Mortgage Operations Knowledge of Mortgage Servicing Understanding of Mortgages Excellent communication and interpersonal skills Ability to work in a fast-paced environment Problem-solving and decision-making skills High level of accuracy and attention to detail Ability to handle and resolve customer complaints Proficient in Microsoft Office Suite Ability to work in a team environment Strong organizational skills Ability to multitask and prioritize work effectively. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
