Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Phoenix, AZ. The ideal candidate will assist customers with inquiries, provide solutions to issues, and ensure a seamless customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering outstanding service.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person interactions.Provide accurate information about products, services, and company policies.Assist customers in troubleshooting issues and resolving complaints efficiently.Maintain detailed records of customer interactions and follow up when necessary.Collaborate with internal teams to ensure customer satisfaction.Process orders, returns, and exchanges in accordance with company guidelines.Support administrative tasks related to customer service operations.
