DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.How will you make an impact in this role?The Engineer - IT Asset Management position is responsible for contributing to the design, development, testing, troubleshooting, debugging, modifying, deployment, documentation, reliability, and availability of software, systems and data for ITAM solutions and processes. The engineer will work with technology and business partners to ensure data integrations are designed, functioning and monitored to deliver high quality and complete data to ITAM processes. Additional responsibilities include analyzing data to drive root cause identification of issues and managing the issue to resolution. The successful candidate will work individually and with teams on both structured and unstructured assignments.Responsibilities may include, but not limited to, the following:
Assists in documenting data requirements and data stories, including analyzing data requirements, data stories and corresponding data sources and data architecture.
Liaise between ITAM product and control development, control operations, technology support and development related to IT asset data requirements and issues.
Assists in supporting data testing.
Conduct data mining/analysis activities to provide actionable insights to support issue identification, resolution or to support enhancements.
Investigate and drive incident and problem resolution, collaborating with partner teams
Monitor and measure accuracy of inbound data feeds, data conditioning processes and work with partner teams to identify and drive resolution of quality or completeness gaps.
Assist in investigating, documenting and monitoring all upstream and downstream systems, tools and processes which facilitate effective operation of ITAM controls.
Provide data analysis and documentation to support process and audit activities.
Communicate the status of issues, preventative solutions and resolution to the team and leader with an emphasis on risk awareness.
Minimum QualificationsThe successful candidate for this position must be a proven initiative-taker with the ability to manage multiple priorities. In addition, the candidate must possess the following qualifications:
Up to 4 years of software development experience in a professional environment and/or comparable experience
Familiar with Agile or other rapid application development methods
Hands-on experience with SQL and relational databases, data visualization, dashboard or report design, Power BI
General knowledge of distributed (multi-tiered) systems, algorithms, and relational databases
Bachelor’s degree in computer science, computer science engineering, or related field required; advanced degree preferred
Understands XML/JSON and schema development/reuse, database concepts, database designs
Conducts systematic and rational analyses to identify the root cause of problems.
Excellent skills in organizing and managing workload to ensure demands are met and targets are achieved.
Experience in data and information analysis, utilizing various sources to make sound conclusions and decisions.
Is clear when explaining ideas and concepts to others, communication is structured and easy to understand.
Demonstrates analytical thinking and adaptive communication.
Knows when to raise decisions and when to make on-the-spot decisions.
Able to challenge the status quo and drive creative ideas and solutions.
Recognizes the importance of teamwork and collaboration to achieve objectives.
Adapts to change quickly and easily.
Preferred Qualifications
Experience with IT Asset Management, multi-source CMDB and the ServiceNow platform.
Professional certifications or 3 in IT Asset Management (i.e., CSAM, CITAM, CHAMP, CAMSE or equivalent).
QualificationsSalary Range: $85,000.00 to $150,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job: TechnologyPrimary Location: US-Arizona-PhoenixSchedule Full-timeReq ID: 24020018
