As an Experienced Customer Experience Professional here at Honeywell, you will be accountable for guiding and driving the overall customer experience strategy, ensuring that our customers have exceptional interactions with our products, services, and brand. Your role will involve developing and implementing customer-centric initiatives, driving customer satisfaction and loyalty, and optimizing the end-to-end customer journey. By effectively managing the customer experience function at a senior level, you will contribute to enhancing our reputation as a customer-centric organization and driving business growth. You will report directly to our Customer Experience Manager and you'll work out of our Phoenix, Arizona location on a hybrid work schedule. In this role, you will have a direct impact on strategic guidance, customer satisfaction and loyalty, operational excellence, cross-functional collaboration, data-driven insights, and business growth.KEY RESPONSIBILITIES
Develop and execute the customer experience strategy to drive customer satisfaction and loyalty
Guide and manage a team of customer experience professionals
Work with cross-functional teams to identify and implement process improvements
Analyze customer feedback and data to identify trends and areas for improvement
Develop and implement customer experience metrics and KPIs
Ensure compliance with customer experience standards and best practices
BENEFITS OF WORKING FOR HONEYWELLIn addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.YOU MUST HAVE
Minimum of 2 years of experience in customer experience or a related field
Proven track record of driving customer satisfaction and loyalty
Strong guidance and team management skills
Excellent communication and people-oriented skills
Ability to analyze data and make data-driven choices
Experience in implementing customer experience metrics and KPIs
WE VALUE
Bachelor's degree in Business Administration or a related field
MBA or advanced degree preferred
Passion for delivering exceptional customer experiences
Strategic thinking and problem-solving skills
Ability to influence and work with cross-functional teams
Strong business acumen
Continuous learning mindset
ABOUT HONEYWELLHoneywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.THE BUSINESS UNITHoneywell Aerospace (HCA) has subscription-based offerings serving the aviation industry. As part of Honeywell Enterprise (HCE), the organization is expanding the offerings to serve not only the ramp to flight but also from the ramp into the hangar and beyond. HCA serves the airlines, business, and general aviation (BGA), and defense verticals. The aircraft is just one piece of the aerospace ecosystem. From workforce optimization to asset management, today's airlines, MROs, and OEMs need digitalization, sustainability, and OT cybersecurity solutions that span the entire operation. Honeywell Forge is an enterprise performance management (EPM) solution for aerospace operations built to manage enterprise data, reduce fuel consumption, meet sustainability goals, digitalize critical assets, and provide cybersecurity for operational technology.Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
