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The CompanyICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.The TeamYou will work with a dynamic team of communications professionals and collaborate with other groups within ICF, including the digital modernization teams, who are all committed to ensuring a seamless IT experience to our federal government clients.The WorkWe are seeking an IT Senior Communications Specialist and Project Coordinator to join our team to help promote the use of new technologies, tools, and platforms, improve customer service, and increase engagement with stakeholders and customers. The IT Senior Communications Specialist and Project Coordinator is an excellent communicator, has an enthusiasm for collaboration, a proactive work approach, and has a genuine interest in IT. This individual will be responsible for coordinating and communicating with our federal government clients and internal ICF team members.Key Responsibilities:
Support IT communications efforts, including developing communications plans and writing original content.
Develop communications that enable stakeholders and end users to understand and use new technologies, tools, and platforms, with the goal of improving customer service and increasing engagement.
Collaborate with subject matter experts, technologists, and others to develop communications materials, such as email campaigns, blogs, knowledge articles, executive-level briefings, presentations, standard operating procedures, and other documentation as needed.
Translate technical content into communications materials that are clear and useful to a wide audience.
Build partnerships within the agency(s) to raise the visibility of key IT projects and capture successes.
Manage communications projects independently and deliver projects on time.
Serve as a liaison and facilitator between clients and technical teams.
Manage meetings with clients and internal teams, including preparing agendas, guiding conversations about project updates and roadblocks, taking meeting notes, conveying client expectations to the team, delivering meeting minutes, and maintaining master project tracker.
Establish strong rapport and working relationships with clients, leadership executives, and subject matter experts.
Required Qualifications:
BS/BA in Business, Communications, English, Writing, Marketing, or equivalent in professional experience
5+ years of previous relevant experience
3+ years of proven IT communications or project management experience
Must be able to obtain a government security clearance, per contract requirements
U.S. citizenship required (required by federal government for the position)
Professional Skills:
Excellent client service and problem-solving skills
Talent for communicating clearly and concisely and working well with all types of personalities
Strong organizational skills and extreme attention to detail
Flexibility to adapt to frequent changes and ability to work in a fast-paced, deadline-oriented environment
Proficient in Windows PC environment, including Microsoft Office 365 applications
Preferred Qualifications
Experience supporting enterprise-level IT programs and communications
Appreciation for the role IT plays in meeting business objectives
Demonstrated ability to leverage myriad communications channels
Familiarity with Federal Plain Language Guidelines
Familiarity with writing for Section 508 requirements
Familiarity with Agile and/or development cycles such as SDLC or EPLC
Experience working with cloud-based platforms, including Salesforce, Appian, ServiceNow, MuleSoft, etc.
Strong writer and editor
Demonstrated ability to leverage myriad communications channels
Job Location: Remote/FlexibleWorking at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :$82,673.00 - $140,544.00Nationwide Remote Office (US99)Need help? We're here:ICFCareerCenter@icf.comAbout ICFICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com (https://c212.net/c/link/?t=0&l=en&o=3731098-1&h=2556622195&u=https%3A%2F%2Fwww.icf.com%2F&a=icf.com) .
