Provides PC/Mac-related technical support by resolving hardware and advanced software issues through expertise in MS Windows and Mac OS platforms; MS Office suite; TCP/IP, VPN, viruses/malware, printers, and peripherals, managing system access, etc.
Uses Autopilot to manage end user computers for new customers.
Uses remote control software (such as TeamViewer or Skype for Business) to upgrade/troubleshoot customer computers
Identifies, researches, resolves, and documents complex technical problems.
Advises customers of IT best practices and hardware and software care and maintenance.
Escalates and provide liaison support for warranty issues to the appropriate manufacturer.
Ensures timely communication with customers, co-workers, and management.
Provides executive technology support.
Audio/Visual and videoconferencing end user support.
Travel will be required to Vaco offices for onsite support.