PERFORMANCE MANAGEMENTPerform daily deep-dive analysis of carrier performance to identify trends and opportunities for improvement, including but not limited to: On-time pickup, On-time delivery, Tender acceptance, Any other scorecard or relevant metricWork directly with carriers and Geodis (Red Bull’s 3PL) to translate performance insights into operational improvements, corrective actions, and continuous improvement initiatives.Partner with Order Management as well as Sales & Distribution management to ensure customer logistics needs & KPIs are always met.Analyze planning and delivery exceptions (e.g., missed pickups, late deliveries, tender refusals) and work with cross-functional stakeholders (Order Management, Sales, Lagerhaus Operations, Geodis, carriers) to identify root causes and drive corrective actions.Collaborate with Logistics leadership should additional/different metrics or other methods be used to manage and improve carrier performance.Participate in OTIF and TM data quality projects, ensuring Geodis is accurately tracking planning and delivery exceptions and that data supports reliable performance measurement and decision-making. PROJECT MANAGEMENT FOR CARRIER MEETINGSOwn end-to-end project management for recurring, annual, and ad hoc carrier alignment/performance meetings, including:Scheduling: CLEARID building security, outlook calendar management, logistics, attendee coordination. MEETING PREPARATION/FACILITATIONPreparing slides and supporting materials by gathering, validating, and synthesizing relevant data points and carrier performance metrics.Distributing meeting agendas aligned with key KPIs and priorities.Capturing key discussion points, decisions, and takeaways during meetings and translating them into clear, actionable tasks.Assigning owners and timelines to action items and driving follow-up to ensure closure and sustained improvement.Participate and/or lead carrier transportation tours of Lagerhaus FREIGHT CLAIMSMonitor and assist with email follow-through on any compromised loads; become an expert on SOPs for different scenarios, work with the Quality team, and instruct internal/external stakeholders accordingly.Manage and monitor Geodis freight claims using Geodis reporting and Zendesk reporting to maximize payouts and scrutinize carrier denials.
