The primary purpose of this position is to provide data insights and process improvements as well as lead a strong partnership with our inbound contact center vendor to support the student success department for the implementation of projects and initiatives.
ResponsibilitiesConduct data review and analysis to identify emerging trends, foster innovation, and provide actionable recommendations for continuous improvement and strategic decision-making.   This will include defect resolution, enhancements and new initiatives that impact student success in partnership with other teams across the organization.Foster strong partnership with financial services support vendor to ensure effective collaboration, follow up on key deliverables, and drive consistent, high-impact results while managing change initiatives to optimize performance and operational efficiency.Identify and lead large scale process improvement efforts and process changes in the delivery of financial services support to students.Maintain expertise in regulatory and compliance trends especially in regard to financial services that impact the delivery of student support and make recommendations for change.Provide guidance to the Sr. Manager with a focus on the student success teams, while demonstrating strong knowledge of the business and expertise in financial services.Collaborate with cross-functional teams including sales, support, service, business development, regulatory, IT, and finance, as well as various business units.Performs other duties as assigned.Complies with all policies and standards.
