Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. We are looking for a Quality Managment System Program Manager to join our team. Byblending modern analytics capabilities with business strategy, you will help influence the coreinfrastructure and foundational technologies for Microsoft's online services including Bing, Office 365,Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal andprofessional development of all employees and offers training and opportunities including CareerRotation Programs, Diversity & Inclusion training and events, and professional certifications.The CO+I, Datacenter business, is looking to fill the role of Quality Management System ProgramManager. The CO+I Supply Chain organization is responsible for delivering Datacenter Quality forMicrosoft’s cloud business. We have a portfolio of complex, multi-disciplinary suppliers providinginfrastructure comprised of a large global portfolio of more than 100 datacenters and 1 million servers.Our foundation is built upon and managed by a team of subject matter experts working to supportequipment and services for more than 1 billion customers and 20 million businesses in over 90 countriesworldwide.With environmental sustainability and optimization at the forefront of our Data Center design andoperations, we continue to grow and evolve as we meet the ever-changing business demands that makeMicrosoft a world-class cloud provider. Do you want to empower billions across the world? Come andjoin us in CO+I and be at the forefront of the action! Come help us build the best Cloud on the planet!Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.ResponsibilitiesThis role will be at the forefront of developing and implementing cohesive (Quality Management System) QMS through the integrationof existing tools and processes within the Global Supply Chain Quality organization. The role requires adeep understanding of quality processes including supplier onboarding auditing and document controlalong with the capability to implement functional development of the system by leveraging technology tostreamline workflows, enhance compliance, and improve visibility to quality metrics overall. Thecandidate will be proactive and collaborative, with a passion for quality, digitization, and processoptimization.Quality Management: Develop and maintain comprehensive process maps that connect various systems andtools to ensure a streamlined and integrated approach to quality management Responsible for the creation, implementation, and revision control of Quality documentedinformation. Collaborate with cross functional teams to capture current processes, identify bottlenecks,and implement solutions that enhance efficiency and compliance. Lead the digitization of quality processes, leveraging tools such as Power Automate toproduce workflows and reduce manual effort. Ensure the QMS aligns with ISO 9001 standards and other relevant international codes tofacilitate compliance and continuous improvement. Support supplier onboarding and auditing processes, ensuring our suppliers meet qualitystandards and tool utilization targets. Provide training and support to team members on quality management systems,fostering an enhanced culture of quality and continuous improvementOther
Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)
QualificationsRequired/Minimum Qualifications:
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
2+ years experience managing cross-functional and/or cross-team projects .
2+ years of experience in Quality, Supply Chain, Project management, or related organization, with at least 2 years in a QMS deployment/improvement.
1 year + experience in Dataverse and/or data warehouses, Fabric, or similar.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or Preferred Qualifications
Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
Demonstrated experience in digitization of processes and workflow automation.
6+ years experience managing cross-functional and/or cross-team projects.
Knowledge of datacenter industry and experience managing a variety of quality systems
Ability to develop and implement quality protocols for strategic roadmaps, project tollgates,
Supplier Quality processes, Auditing, or inspection of hardware experience
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until April 22, 2024.#COICareersMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
