Vacancy expired!
RESPONSIBILITIES:
Kforce's client, a growing company is seeking a remote Salesforce Customer Support Manager. We are working directly with the Hiring Manager on this exclusive search assignment. This position is 100% remote.
Responsibilities:
Salesforce Customer Support Manager will be building and developing revenue streams within our existing client base
Formulate long term client partnerships that deliver both financial and operational benefits for both organizations
Primary point of contact for all client communication and oversight; Owns overall client satisfaction and proactively identifies opportunities and works with management to optimize, retain, and upsell business
Develop a detailed client account plan that outlines both current and future service streams with clear actions aligned to the execution of the plan and growth of the client
Responsible for understanding and maintaining client health with respect to AR balance, account reconciliation, overdue revenue recovery and invoice accuracy
As a Salesforce Customer Support Manager, you will effectively communicate in a fast paced, team-oriented environment; Function as a liaison between client and Verra Mobility
Manage time and deadlines while balancing multiple priorities internally and externally
Oversee project campaign execution to ensure all requirements are met; measure progress and communicate effectively both internally and externally
Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed
Strengthen client performance by maximizing KPI's
Deliver monthly account reviews to the client
REQUIREMENTS:
Bachelor's degree, or an equivalent combination of education, training and experience is required
3-5 years of experience in a customer-facing environment, account management or similar role
Experience with Salesforce or equivalent CRM required
Must be detail oriented with the ability to multi-task in a fast-paced environment
Excellent written and verbal communication skills are required
Proven track record in formulating and executing on customer level growth plans that demonstrate consistent positive trajectory with tangible financial results
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders (in production, creative services, or operations)
Thrives in a dynamic, fast-paced, high-growth work environment
Strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Excellent organizational, analytical and negotiation skills
Excellent problem solver; Ability to define problems, collect data, establish facts, and draw valid conclusions
Must be enthusiastic, action oriented, capable of independently solving complex workflow problems, and able to communicate clearly and effectively to internal and external stakeholders
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
