As a Senior Information Developer (Technical Writer) at CyberArk, you’ll be part of a motivated, dedicated, and experienced team that protects many of the largest organizations in the world.The primary focus of the User Assistance (UA) team is to help customers be successful when adopting and using our products to protect their machine identities. The UA team develops content for a variety of audiences including CISOs, security experts, network administrators, DevOps, software developers, server owners, and certificate managers. Customers and our fellow team members depend on our documentation every day.In addition to traditional documentation methods of researching and writing content, we seek to become subject matter experts ourselves on the products and features we document. We believe this approach is key to being highly effective in our primary role as technical communicatorsSeek to learn and understand the core business, delivering real business value by designing world-class user assistance.Work across multiple tools and formats (including markdown and HTML), whatever it takes to create the optimal user experience.Work closely with product owners, software developers, and User Experience (UX) designers to develop clear, concise, and friendly microcopy in all our product user interfaces, from tool tips to system and error messages.Harvest contributions from other subject matter experts because, as with software development, community involvement leads to higher quality content. We take a Docs Like Code approach to better enable reviews and contributions.
