Join a team recognized for leadership, innovation, and diversity.Honeywell’s Global Technical Operations In-Service Engineering (ISE) team has an exciting opportunity for a Sr. Application Engineer/In-Service Engineer for Propulsion (ISE), to support the HTS900, CFE738, and ATF3 engines. If you have a passion for customer service and you're looking for a challenging leadership opportunity, this is it.The ISE Senior Application Engineer is primarily responsible for exploiting Honeywell data and analytics to constantly evaluate and proactively identify potential issues, create technical work arounds or alternate solutions and drive resolution before they become major issues for customers.You will drive the initial data collection, investigation scoping, and lead the technical investigation at a component and systems level. You will work with Engineering and Technology (E&T), and other personnel in Customer and Product Support(C&PS) to identify and recommend Near Term Solutions for customer issues with our equipment, and to lead the investigation through the presentation phase of the In-Service Resolution Process (IRB) Gate 1.
Apply engineering knowledge, tools, and principals to develop new innovative systems
Grow and develop your technical knowledge in a team-based culture focused on innovation and customer satisfaction
Drive continuous improvement and lead change in a premiere organization
Key Responsibilities
30% Technical Consultant
20% Customer Support
10% Working with cross functional teams
25% Technical Issue Resolution
15% Travel
U.S. PERSON REQUIREMENTSDue to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.YOU MUST HAVE
Bachelor’s degree in engineering or science with 5+ years of experience demonstrating in-depth technical knowledge of Honeywell turboshaft and/or propulsion engines including aircraft interface / interaction.
Must be able to wear safety shoes and glasses (when required), follow ESD guidelines, work in a lab, production, or repair & overhaul area to for example, accomplish witness engine teardowns for special investigations.
Must be able to deal with unhappy customers and defuse challenging situations.
WE VALUE
Extensive direct engineering and/or technical experience with propulsion engines, Aerospace components, mechanical or platform systems.
Some experience interfacing with internal/external customers.
Familiarity with Sales Force (SFDC)
Program Management experience
Strong customer service mindset
Ability to proactively evaluate circumstances and drive resolution of issues
Self- motivated, results oriented and able to lead a team with little or no management oversight
Strong interpersonal skills with ability to work independently, as well as part of a team
Strong verbal and written communication skill with ability to positively influence others
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
