Vacancy expired!
We are looking for an Implementation Manager to support our delivery process by successfully onboarding new clients. With a focus on pilots, you will support the sales team (Project Owners) by working directly with clients to understand their success criteria, address blockers and drive to timely completion. Reporting to the HO Value Delivery, you will lead initiatives to improve our PMO’s efficiency and effectiveness. The successful candidate will be obsessed with customers, directly helping them experience the smoothest onboarding to our solutions.
Responsibilities and DutiesRigorously drive the implementation’s progress and meet the expected quality level
Understand client’s business challenges to actively support the PO addressing them
Identify technical blockers, facilitate prompt resolution and train the Project Owners
Coordinate regularly with the client and raise assistance needs within BlueOptima
Complete bespoke analysis using data visualisation tools to produce valuable customer insights
Act as a customer point of escalation to resolve any issue during the onboarding
Support C-Level executive presentations’ preparation and delivery
Standardise the pilot process to ensure consistency and efficiency in delivery. Identify improvements and drive them through to completion
Identify opportunities for extended analysis through Data Science consultancy
Degree in a technology related discipline with demonstrable technical experience
Minimum 2years experience in Professional Services/PMO, directly facing clients
Self-starterwith a strong bias for action
Strategic mindset with the ability to easily change context
Outstanding interpersonal skills and high attention to detail
Organized, rigorous and meticulous. Data and evidence-oriented
Experience with data visualisation tools preferred but not essential
Our product is unique within the market and, even with the impact of the Coronavirus pandemic, we have still maintained rapid growth within the company.With a large focus on learning and development, we want you to grow alongside us as we strive to be one of the most innovative global SaaS scale-upstoday. The future is looking bright!
Competitive salary
Rapid growth and development
Support for extra learning and development courses
Work alongside like minded, passionate individuals
Stimulating challenges where 2 days are never the same
Free coffee, tea, snacks and more
Unfortunately, we are not able to sponsor visa's or provide visa extensions for this role.
Recruitment ProcessOur recruitment process comprises of four stages to practically test candidates’ abilities:
Send us your CV - should you be shortlisted, a member of our Talent Acquisition team will be in contact with you to arrange an initial chat.
Should your skill set and attitude match the requirements of the role, we will arrange a second interview with the Hiring Manager of the role.
The next step involves a work sample, which we allow you a maximum of 7 days to complete. Providing it is to a good standard, we will invite you to discuss the work sample with the hiring manager and another member of the team.
