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Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Engineer within PNC's Enterprise Technology organization. This position is primarily based in a location within PNC’s footprint. Preferred locations are listed in this requisition. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to PNC’s SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers’ focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.Responsibilities | SRE: Monitor systems and infrastructure to maintain operational and performance levels Rotational on-call responsibilities Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents Anticipate potential problems before they become impacting and collaborate to determine solutions Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction Build automation to manage the SRC operations and eliminate/minimize manual functions and toil Collaborate with Application/Infrastructure support engineers and operations teams Engage in post-incident reviews for improvements and determining the cause to prevent recurrence Document work to turn findings into repeatable actions via knowledge articles Mentoring and coaching junior engineersResponsibilities | Discipline:Virtualization Infrastructure Management: Administer and maintain the VMware vSphere environment, including ESXi hosts, vCenter Server, and related components. Perform routine tasks such as provisioning, configuring, and monitoring virtual machines (VMs) and virtual networks. Monitor system performance, capacity, and availability, and proactively address any issues or bottlenecks.Storage Management: Manage and maintain the Pure Storage array, ensuring optimal storage performance and capacity utilization. Create and manage storage volumes, snapshots, and replication configurations. Collaborate with the storage team to plan and implement storage solutions that align with business needs.Server Infrastructure Management: Administer and maintain the Cisco UCS infrastructure, including servers, fabric interconnects, and associated components. Provision and configure physical and virtual servers, ensuring hardware compatibility and performance optimization. Monitor server health and performance, troubleshoot issues, and coordinate with other teams for problem resolution.Technical Support: Provide timely and effective technical support to internal stakeholders, addressing virtualization-related issues and inquiries. Collaborate with the IT support team to troubleshoot and resolve escalated incidents and service requests. Assist in creating and maintaining documentation, standard operating procedures (SOPs), and knowledge base articles.System Upgrades and Patch Management: Plan, coordinate, and execute upgrades and patches for the virtualization infrastructure, ensuring minimal downtime and adhering to security best practices. Stay up to date with the latest releases and patches for VMware, Cisco UCS, and Pure Storage, evaluating their applicability and impact.Collaboration and Teamwork: Collaborate with cross-functional teams, including network, storage, and security teams, to ensure seamless integration and alignment of virtualization infrastructure. Participate in team meetings, knowledge-sharing sessions, and continuous improvement initiatives. Stay informed about industry trends and emerging technologies related to virtualization, recommending improvements, and implementing best practices.Required Knowledge, Skills, and Abilities: Proven experience as a Virtualization Operator, Administrator, or similar role, supporting VMware, Cisco UCS, and Pure Storage technologies Strong knowledge of VMware vSphere, including ESXi, vCenter Server, and related components. Familiarity with Cisco UCS architecture, server provisioning, and fabric interconnects Experience managing Pure Storage arrays, including storage provisioning, performance optimization, and replication Solid understanding of networking, storage, and server concepts in virtualized environments. Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion Relevant certifications, such as VMware Certified Professional (VCP), Cisco Certified Network Professional (CCNP), or Pure Storage Certified Architect (PCA), are a plus ITIL fundamentalsJob Description
Leverages technical knowledge and industry experience to design, build and maintain technology solutions. Assists with selecting appropriate platforms, integrates and configures solutions.
Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
May provide consultation on common issues and best practices for junior staff.
Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
CompetenciesApplication Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.Consulting – Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.Emerging Technologies – Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationBachelorsAdditional Job Description Base Salary: Commensurate with skills and experience.Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNCCCPAPrivacyDisclosureEmployee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
