DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.DescriptionAt American Express we are focused on providing the best customer experience everyday through a differentiated set of products and services. Amex’s Risk Management capabilities are at the core of delivering the superior customer experience while managing credit and fraud losses at lowest levels in the industry. With our mix of assets like closed-loop data, machine learning models, underwriting techniques on a modern technology stack we are re-imagining how payment experiences & risk management converge in a more modern, digital and connected world.To deliver on the vision, the Risk Products and Data Strategy (RPDS) team is driving the roadmap for modernizing risk platforms while enabling new business capabilities in Fraud Risk Authorizations and Authentication journeys. Modernizing the Authorizations platform is a key strategic imperative to uplift an aging infrastructure and provide new capabilities to enable rapid innovation and growth. The role involves working with Fraud Risk Strategy & Risk Technology teams to convert the product vision into a well-managed development roadmap with a set release cycle. This role manages a team of product managers & owners which acts as a conduit between risk strategy & technology teams defining software product vision, ensuring flexible and global system/capability design, grooming features & user stories, prioritizing work for scrum team using program increments.The successful individual ensures that the new platform meets the evolving needs of the enterprise through continuous innovation, evaluation and deployment. This role requires strong organizational, technical, creative problem-solving and stakeholder management skills and have the ability to influence across multiple levels of leadership. This person must work well in a dynamic, complex environment and under deadline pressures and be able to make trade-offs, coordinate the efforts of a large Agile team to deploy features across markets and products.This is an exciting and critical role that will help drive the future roadmap of the global platform for enabling best in class authorizations & authentication decisions at American Express. You’ll work among high performing design, product and engineering teams. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, has a strong attention to details, and has an entrepreneurial background and a maniacal focus on driving results, platform performance and high availability.Does the above sound like you?Key Responsibilities
Gather platform & business process modernization requirements based on current state and future needs. Ensure current needs are being met while future is being defined.
Define and articulate a long-term software product strategy and roadmap with clearly defined business metrics and outcomes.
Communicate and build consensus across multiple stakeholders in creating the software product roadmap.
Lead a team of 20-30 product professionals managed by 3-4 directors.
Translate roadmap into well-defined requirements and acceptance criteria.
Understand competitive best practices, external trends and integrate them into software product strategies.
Work closely with the technology team to develop the best-in-class architecture that delivers high availability (100%), millisecond performance, and high quality software on a modern stack using high compute, in-memory databases, scalable on external cloud.
Identify and prioritize the list of platform optimization opportunities & recommendations.
Ensure best in class agile software development processes are in place.
Manage business rules authoring using low code tools.
QualificationsThe successful candidate will have:
10 years of experience in leading high performing agile teams in launching platforms and products working across a mix of consumer, enterprise, and internal tools.
A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.
Loves dealing with fast pace, changing needs, and limited resources.
The ability to set a high bar for your team and empower them to achieve great results.
A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
Enthusiasm and passion for great platforms, low code tools, products and services and an ability to articulate platform functionality.
Experience working with super highly available & performant software using high compute, in-memory databases, and cloud technologies.
User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems.
Understanding of the evolving highly competitive business environment and how to create a flexible and scalable platform that meets regulatory and security requirements.
Excellent communication skills with the ability to engage, influence and inspire partners to drive collaboration and alignment.
High degree of organization, individual initiative and personal accountability.
An ability to solve complex problems and a highly analytical approach.
Master’s Degree (or comparable experience) in computer science, engineering or a related technical discipline required.
QualificationsSalary Range: $185,000.00 to $260,000.00 annually bonus equity (if applicable) benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsIf the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: ExecutivePrimary Location: US-Arizona-PhoenixSchedule Full-timeReq ID: 24019821
