Front of House Lead/Server/Bartender Job Description
Overview:
The Front of House Lead is responsible for the smooth and efficient operation of the front-facing areas of our establishment, ensuring exceptional customer service and a positive guest experience. This role requires strong leadership and organizational skills, as well as a passion for hospitality and exceeding guest expectations. This position will sometimes cover Lead shifts and other times serve or bartend.
Responsibilities:
Guest Service:
Lead by example, providing friendly and professional service to all guests.
Address guest inquiries and complaints promptly and effectively.
Ensure guest satisfaction by exceeding expectations.
Team Leadership:
Motivate and coach the team to perform at their best.
Provide ongoing feedback.
Create a positive and supportive work environment.
Operations:
Oversee operations of the front of house, including reservations, seating, and table management during designated shifts.
Maintain cleanliness and organization in all guest-facing areas.
Ensure compliance with all safety and sanitation regulations.
Training and Development:
Train new staff on company policies and procedures.
Identify and develop the skills of existing staff.
Stay up-to-date on industry trends and best practices.
Additional Responsibilities:
Manage cash and credit card transactions accurately.
Handle guest requests and special needs.
Collaborate with back-of-house staff to ensure smooth operations. This may include helping in prep and cooking during some transitions.
Complete any other duties as assigned by management.
Qualifications:
Minimum of 1 year of experience in a front-of-house role.
Proven track record of exceeding guest expectations.
Strong leadership and organizational skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced environment.
Passion for hospitality and guest service.
Proficient in cash handling and point-of-sale systems.
Working knowledge of safety and sanitation procedures.
Benefits:
Competitive hourly rate for lead shifts. Part of the tip pool for non-lead shifts.
Opportunity for career advancement.
Work in a dynamic and fast-paced environment.
Make a positive impact on the guest experience.
To Apply:
Please submit your resume to jhedglin@urgethk.com
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note: This is a general job description and may be subject to change. Specific duties and responsibilities may vary depending on the needs of the establishment.
