Job Summary:
The Housekeeping Attendant is responsible for ensuring that guest rooms and public areas of the hotel are clean, orderly, and well-maintained. The role involves daily cleaning duties, replenishing supplies, responding to guest requests, and following the hotel’s standards for cleanliness, safety, and guest satisfaction. A strong attention to detail and the ability to work efficiently in a fast-paced environment is essential.
Skills:
Ability to perform physically demanding tasks, including standing, bending, and lifting heavy objects.
Strong attention to detail and ability to follow cleaning procedures.
Good organizational and time-management skills to manage multiple rooms or tasks efficiently.
Ability to work independently with minimal supervision.
Excellent communication skills to interact with guests and team members.
Ability to handle guest complaints or requests with professionalism and courtesy.
Working Conditions:
Physical Requirements: The role involves frequent walking, bending, lifting, and carrying heavy objects (such as linens and cleaning supplies). The ability to lift up to 25-30 pounds may be required.
Shifts: Housekeeping attendants may work early morning, late evening, weekends, and holidays depending on the hotel’s operating hours. Flexibility in scheduling is often required.
Environment: You will be working in both guest rooms and public areas, which may involve exposure to cleaning chemicals and equipment. Proper training on safe chemical handling and cleaning practices will be provided.
Key Responsibilities:
1. Guest Room Cleaning & Preparation:
Clean and sanitize guest rooms, including making beds, dusting furniture, vacuuming carpets, and wiping down surfaces.
Clean and disinfect bathrooms, including sinks, showers, tubs, and toilets.
Replace used towels, bed linens, and amenities (e.g., soap, shampoo, toilet paper, tissues).
Ensure that rooms are tidy and well-organized according to hotel standards.
Report any maintenance issues, such as plumbing problems, broken furniture, or malfunctioning appliances, to the supervisor.
2. Restocking & Inventory Management:
Monitor and maintain stock levels of cleaning supplies and guest amenities.
Ensure that each guest room is fully equipped with necessary items (e.g., towels, toiletries, coffee supplies).
Report any shortages or damaged inventory to the housekeeping supervisor.
3. Special Requests & Guest Services:
Respond promptly to guest requests, including extra towels, pillows, or other room needs.
Deliver items to guest rooms as needed, such as cribs, rollaway beds, or additional amenities.
Handle lost and found items according to hotel policy, ensuring proper documentation and safe storage.
4. Laundry & Linen Management:
Ensure that clean linens (bed sheets, towels, etc.) are properly delivered to rooms and stored.
Help with collecting and sorting soiled linens for laundry services.
Ensure that linens are folded, stored, and distributed in a timely manner.
5. Safety & Sanitation:
Follow all hotel procedures for maintaining cleanliness and hygiene, ensuring that rooms and public areas meet safety and sanitation standards.
Use cleaning products and equipment safely, following all safety guidelines to avoid accidents or injuries.
Report any safety hazards, such as wet floors, damaged furniture, or other issues that could pose a risk to guests or staff.
6. Teamwork & Communication:
Communicate effectively with supervisors and other housekeeping staff to coordinate room cleaning and requests.
Work collaboratively with other hotel departments, such as the front desk, to ensure smooth operations.
Attend training sessions and staff meetings as required to stay up to date with hotel standards and procedures.
Preferred Qualifications (Optional):
Certification in housekeeping or cleaning, such as from the International Executive Housekeepers Association (IEHA) or similar.
Knowledge of basic cleaning equipment (vacuum cleaners, carpet extractors, etc.) and cleaning agents.
Ability to speak multiple languages may be a plus in international hotels.
