Job Summary:
The Hotel Houseman is responsible for supporting the housekeeping department by maintaining cleanliness and organization in the hotel’s guest rooms, hallways, and public areas. This position ensures that the hotel environment remains inviting, comfortable, and safe for guests and staff. The houseman will assist with room setup, supply management, and other duties as assigned to maintain high standards of cleanliness and guest satisfaction.
Physical Requirements:
Ability to stand, walk, bend, and lift for extended periods.
Ability to carry and lift heavy items such as linens, carts, and supplies.
Ability to work in a fast-paced environment.
Skills:
Ability to work independently and as part of a team.
Strong attention to detail and cleanliness.
Good physical stamina and ability to lift and carry items (up to 50 pounds).
Excellent communication and interpersonal skills.
Knowledge of basic cleaning techniques and procedures.
Key Responsibilities:
1. Guest Room Preparation
o Assist housekeeping staff with cleaning and preparing guest rooms.
o Replenish supplies (towels, linens, toiletries) in guest rooms, public restrooms, and common areas.
o Transport and deliver clean linens and towels to housekeeping staff as needed.
o Remove and replace used or dirty linens, towels, and other guestroom amenities.
2. Cleaning and Maintenance:
o Maintain the cleanliness of hotel hallways, lobbies, and public areas.
o Empty trash bins and remove waste from guest rooms, corridors, and public areas.
o Vacuum, sweep, and mop floors in common areas.
o Dust and wipe down surfaces, including furniture, walls, and fixtures.
3. Handling of Supplies and Equipment:
o Stock and organize housekeeping carts and supply closets.
o Assist with inventory control of cleaning products, linens, and guest amenities.
o Report any damaged or malfunctioning equipment to the housekeeping manager.
4. Guest Services:
o Help guests with requests for extra towels, pillows, or other amenities.
o Assist with luggage handling, including transporting luggage to and from guest rooms or vehicles.
o Respond to guest inquiries politely and professionally.
5. Supporting Housekeeping Operations:
o Assist housekeeping staff in cleaning and preparing rooms after guest check-out.
o Deliver guest items (e.g., dry cleaning, lost and found items) to rooms as needed.
o Help prepare meeting rooms and event spaces as required.
6. Safety and Cleanliness Compliance:
o Follow all safety guidelines and procedures for cleaning and handling chemicals.
o Ensure that all work areas are clean, organized, and free of hazards.
o Report any safety issues or potential hazards to management immediately.
