Sierra Auction Phoenix, the largest public auction company in the Southwest, is looking for an energetic, honest, happy, and dependable Cashier/CSR who wants to work in a fun and fast-paced environment to assist our buyers with invoice processing and payments. "Bilingual (English/Spanish)"
Job Summary: Responsible for all payment processing functions, collections, sales reporting, and customer service duties.
Principal Duties and Responsibilities:
Generate and email Invoices to customers
Resolve invoicing and customer payment issues
Apply payments to invoices, from several payment sources, with great accuracy
Review payments received from the prior day to verify accuracy in the previous day’s application
Determine tax liability on invoices and collect all required paperwork
Receive customer service calls/emails and respond in a professional and timely manner
Handle in-person customer service requests
Contact customers to notify them of unpaid invoices, help resolve, and collect payment
Mitigate risk by reviewing high-dollar and fraud-related sales, keeping accurate records for review
Negotiate sales opportunities for unpaid items
Process refunds and keep accurate records for auditing purposes
Accurately reflect sales, for daily, weekly, and monthly reporting
Review and approve all customer registrations for the website
Maintain Petty Cash and report out Monthly
New Supplier Set-up in Accounting Software
Reconcile Merchant Accounts
Reconcile Incoming Buyer Cash Receipts
Other duties as assigned
Job Specifications: Knowledge, skills, and/or abilities normally required to perform the job at a proficient level.
Education/ Experience:
High School Diploma/GED preferred
2+ retail cash handling experience preferred
Skills:
Excellent written and verbal communication skills required; bilingual preferred (English/Spanish)
Superior attention to detail
Must possess excellent organizational skills; detail-oriented with the ability to quickly switch between tasks
Microsoft Office skills required, including Excel skills; advanced skills preferred
Familiarity with Arizona Tax laws/paperwork requirements preferred
Ability:
Ability to work well in a team environment and independently
Ability to deal with difficult situations, including difficult customers
Ability to work in a fast-paced environment and multitask
Trustworthy, honest, customer-centric individuals with the desire to work hard to support common goals
Demonstrate a high degree of accuracy and productivity
Familiar with and capable of operating standard office equipment (photocopier, facsimile machine, personal computer, adding machine, stapler, 3-hole punch, etc.)
Work Conditions/ Physical Demands:
Must be able to work in a sitting position for 8 hours per day
Some lifting (up to 20 pounds) may be required
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.
-Typical Hours: Mon. - Fri. 7:30am - 4pm
-Health, Vision, Dental, and Paid Time Off Available after Probationary Period.
Job Type: Full-time
