Five Star AC and Heating Company seeks a Front Desk/Dispatcher who will handle customer calls, gather information, schedule and dispatch service technicians, and ensure all necessary documentation is collected before technicians leave the site. The candidate must be flexible and work well in a fast-paced environment.
Schedule and dispatch drivers based on pre-set schedules, customer requests, or immediate needs
Relay work orders and messages to and from crews
Use phones or texts (Podium) for communication
Resolve issues with supervisors or customers regarding services or equipment requests
Prepare daily schedules and work orders
Maintain records of work requests, charges, expenses, inventory, etc.
Good computer skills
Prior dispatching experience (residential/commercial)
General office duties
Phone and computer proficiency
HVAC experience preferred
Service Titan experience is a plus
Effective customer communication, maintaining professionalism
Data entry skills with high accuracy
After 90 days:
Holiday pay
Vacation and sick pay
Please send your updated resume, along with your contact information.
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