Mobile Office Services Associate
Pay Rate: $20–$22 per hour
Job Type: Full-time | Non-Exempt
Supervisor: Client Relations Manager (CRM) or Client Relations Director (CRD)
Job Summary
We are seeking a Mobile Office Services Associate to provide consistent support across multiple firm locations. This role is primarily focused on print/reprographics, mailroom, and general office services. The Mobile Associate will travel to assigned sites to cover staffing needs, ensure smooth day-to-day operations, and deliver high-quality service. Success in this role requires strong technical skills in office services, adaptability to new environments, and the ability to maintain professionalism under tight deadlines.
Key Responsibilities
Print & Reprographics
Operate high-volume copiers, printers, and scanners to complete print, copy, and binding requests.
Ensure accuracy, quality control, and timely completion of all print/reprographics jobs.
Perform finishing tasks such as binding, laminating, hole punching, collating, and booklet creation.
Troubleshoot basic equipment issues and escalate service requests when necessary.
Mailroom & Shipping
Process incoming and outgoing mail, including courier and overnight packages.
Track and log deliveries; distribute items to appropriate departments promptly.
Coordinate with vendors (FedEx, UPS, USPS, etc.) to ensure timely delivery.
Office Services Support
Maintain inventory of office and reprographics supplies; restock as needed.
Provide hospitality and facilities support, including conference room setups and light equipment moves.
Assist with scanning, filing, and document management requests.
Mobile Coverage
Travel between designated firm locations to cover shifts and provide backup support.
Integrate quickly into new office environments and follow each site’s procedures.
Communicate proactively with management regarding assignments, travel, and site-specific needs.
Customer Service
Provide professional, responsive service to attorneys, staff, and clients.
Handle requests with accuracy, discretion, and urgency.
Maintain a courteous and approachable demeanor under deadline pressure.
Qualifications
High school diploma or equivalent; some college preferred.
1+ year of experience in office services, reprographics, print center, or related support role.
Strong technical skills with copiers, printers, scanners, and reprographics equipment.
Familiarity with Microsoft Office Suite (Word, Excel, Outlook, etc.).
Excellent attention to detail, organizational skills, and ability to multitask.
Strong communication and interpersonal skills.
Flexibility to travel between sites and adapt to different team environments.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.
The compensation outlined reflects expectations for candidates who fully meet the role’s qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.
