We are seeking a confident, highly-motivated and talented professional to fill the position of Service Coordinator!
We are an established and rapidly growing HVAC company. As an integral member of our team, you will be responsible for the office coordination of HVAC service jobs from start to finish. This is an excellent opportunity if you enjoy the satisfaction of handling whatever comes your way and like working with a great team of people who love their jobs. If this sounds fun and interesting to you, read onthis position may be just what you are looking for!
Qualifications:
- At least 3-5 years of related customer service experience required
- Previous scheduling/dispatching experience preferred
- HVAC industry experience a plus
- Responsible, self-starter with the confidence to work independently
- Excellent customer service skills
- Strong computer skills
- Must be able to communicate effectively with customers and technicians
- Able to thrive in a fast-paced environment
- Stay calm under pressure and deadlines
- Strong attention to detail
- Strong teamwork attitude
- Positive and professional demeanor
- Must be able to pass drug test and background check
- Dependable, with a strong work ethic
Job Responsibilities:
- Answer phones and respond to emails
- Address client and vendor inquiries and concerns
- Enter job information into system
- Collaborate with service manager to schedule appointments
- Dispatch jobs to technicians
- Implement our established job flow processes and procedures
- Frequent communication with technicians and service manager
- Ensure all required data is present and accurate upon job completion by technicians
- Source parts
- Track purchases for jobs
- Enter line items on invoices
- Coordinate inventory replenishment
- Basic construction of quotes
- Keep track of upcoming jobs
- Client follow-up to ensure satisfaction
- Document and update client records
- Maintain good relationships with vendors and clients
- Other tasks as needed to ensure a smooth job-flow process
