Overview:
We are seeking a dedicated and enthusiastic Inside Sales/ Front Counter to join our dynamic team. This role is essential in providing exceptional support to our clients while driving sales through effective communication and relationship-building. The ideal candidate will possess strong analytical skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.
Duties:
Provide outstanding customer support by addressing inquiries and resolving issues promptly.
Engage in outbound calling to follow up with clients and promote products/services.
Perform data entry tasks accurately to maintain up-to-date client records.
Analyze customer needs and recommend appropriate solutions to enhance their experience.
Communicate effectively with clients, ensuring clarity and understanding of services offered.
Utilize computerized systems for tracking interactions and managing client information.
Assist in maintaining a positive company image through professional interactions.
Collaborate with team members to achieve sales targets and improve service delivery.
Requirements:
Previous experience in a call center or customer service environment is preferred.
Strong communication skills, both verbal and written, with the ability to articulate ideas clearly.
Proficiency in data entry and familiarity with computerized systems for client management.
Multilingual abilities, particularly Spanish, are highly desirable to cater to a diverse clientele.
Demonstrated ability to analyze information and make informed decisions based on client needs.
A proactive approach to problem-solving with a focus on delivering excellent client services.
Ability to work independently as well as collaboratively within a team setting.
Join us in making a difference by providing top-notch service and support to our valued customers!
