At ATI/ ABC Windows , we are committed to delivering exceptional service and providing our customers with the best experience possible. We are seeking dedicated and motivated candidates to join our team. The role are ideal for individuals who thrive in a customer-focused environment and are passionate about resolving issues and building strong relationships.
Key Responsibilities:
Customer Service Account Representative
Serve as the primary point of contact for customers, managing and resolving inquiries, complaints, and account-related concerns through phone, email, and chat.
Assist customers including order processing, quote inquiries, service updates.
Provide timely, and accurate responses to customer issues and requests.
Maintain detailed records of customer interactions, transactions, and feedback using our CRM system.
Schedule installs and manage calendars using scheduling software.
Work closely with internal teams, such as sales and management to support, to ensure prompt resolution of customer issues.
Sales Assistant:
Assist the Salesman in estimating and creating quotes for customers.
Provide exceptional customer service and support to clients.
Maintain accurate records of customer interactions and transactions.
Utilize computer office suite (e.g., Microsoft Office) for various tasks.
Collaborate with the sales team to achieve sales targets and objectives.
Stay updated on industry trends and product knowledge.
Build and maintain strong relationships with customers to ensure satisfaction and repeat business.
Respond promptly to customer inquiries and resolve any issues or concerns.
Follow up with customers post-sale to ensure their needs are met and gather feedback.
Assist in developing and implementing customer satisfaction strategies.
Coordinate with other departments to ensure seamless customer experiences.
Qualifications:
High school diploma or equivalent.
Previous experience in the window industry is a plus
Experience in estimating and creating quotes (Sales Assistant)
Ability to read plans (Sales Assistant)
Proven customer service experience (1-3 years)
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a solutions-oriented mindset.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, etc.).
A positive attitude, attention to detail, and a passion for helping others.
Adapts easily to change.
Why Work With Us
Competitive compensation and benefits package.
A supportive and collaborative team environment.
Training and development opportunities.
ATI/ABC Windows is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
