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Luxxe B. Salon is looking for an Assistant Manager. The position is full-time, and requires great customer service skills, personal appearance, excellent communications and positive work attitude. We expect that you will be able to manage and motivate our large staff of professionals, while handling daily cash management, recordkeeping, along with the reception desk, answering phones and booking appointments. We are an established, family-owned company in Anthem, AZ. This is a face-paced position and requires someone who can multi-task and has great energy for customers. Your computer skills must be up-to-date, with knowledge of social media. This position requires 2 year minimum management experience of managing 10 or more employees. Also, applicant must be fashion forward with the current trends in the beauty industry.
Job Responsibilities:
- Assists in managing the daily operations in the Salon.
- Ensures the Luxxe B standards are maintained by the Salon staff.
- Responsible for managing all levels of staff including commissioned and hourly line level
employees.
- Responsible for effectively managing many personality types. Implements a calm environment when under pressure.
- Responsible for providing support to the owner.
- Responsible for assisting higher management with any special projects.
- Must have an understanding and ability to assist and help in each department of the Salon. Be an active member of the salon management team.
- Responsible for delivering and maintaining the Forbes 5-Star level of service.
- Attends required training classes and incorporates knowledge gained into daily work practices.
- Looks for opportunities to assist peers, guests, other departments or leaders at all times.
- Solution-oriented, avoids conflict and gossip, stays on task and promotes teamwork.
- Aware of the guest experience at all times.
- Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
- Must have an understanding of key drivers of revenue growth, profitability and quality performance.
- Must focus on key drivers of employee engagement and guest satisfaction.
- Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience.
- Responsible for assisting with all hiring practices within the Salon. Must have the ability tointerview and select excellent staff to create a leading service and treatment presentation.
- Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues.
- Responsible for all inventory management of linen, products, equipment, administrative supplies, retail items and any necessary items within the Salon.
- Responsible for assisting the owner with writing and conducting employee performance evaluations.
- Responsible for ordering all salon supplies and retail products.
- Responsible for the upkeep, maintenance, and cleanliness of all areas of the salon, both front and back of house.
- Makes safety a priority and follows department and company safety standards.
- Responsible for employee scheduling, vacation and other benefits tracking, as well as maintenance of applicable licenses.
- Responsible for communicating with staff and disseminating appropriate information when necessary
Job Requirements:
- Requires a minimum of 2 years management experience with a staff of 10 or more
- Proven experience in managing multiple priorities simultaneously and meeting deadlines.
- Must possess excellent communication skills, both verbal and written.
- Candidate should possess feedback skills at all levels; push back, challenge status quo in and out of the office and strong motivational feedback.
- Must have negotiation, problem solving & decision making skills.
- Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
- Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
- Weekend availability. Schedule for this position is not set. Must be available to work all shifts and be able to flex schedule based on business demands.
- Must be able to work effectively in stressful, high-pressure situations.
- Must possess a positive, whatever it takesĀ attitude.
- Candidate must be well groomed and professional.
- Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
- Must have strong customer service skills. Ability to deal with problems involving guests and operational issues maintaining a positive attitude.
- Candidate must maintain the highest levels of confidentiality regarding guests and staff.
- Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding.
- Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required
knowledge, skills and abilities.
Position is between $36,000 - $39,000 per year plus bonus. Complimentary salon services. Discounts on salon products and more.
