We're a growing SAAS company specializing in point of sale solutions for grocery and retail businesses, looking for a dynamic professional to join our tight-knit team of three. As an early team member, you'll wear multiple hats and have a direct impact on our company's growth and customer satisfaction.
About the Role
In this position, you'll be at the intersection of customer support, sales, and customer success, helping both existing and potential customers succeed with our platform. This is an excellent opportunity for someone who enjoys variety in their work and wants to grow with a small but ambitious team.
Key Responsibilities
Technical Support
Provide responsive help desk support to customers, troubleshooting technical issues
Document and track support tickets to ensure timely resolution
Identify patterns in customer issues to help improve our product
Sales Support
Manage and nurture our sales pipeline
Conduct engaging product demonstrations for potential customers
Execute cold email campaigns and follow up with prospects
Maintain our CRM and sales documentation
Customer Onboarding
Guide new customers through the implementation process
Create and customize onboarding plans based on customer needs
Ensure successful adoption of our POS solution
Monitor customer health and proactively address concerns
Ideal Candidate Profile
2+ years of experience in customer-facing roles. Freshers can still apply
Strong technical aptitude and ability to quickly learn new software
Excellent communication skills, both written and verbal
Self-motivated with the ability to work independently
Strong organizational skills and ability to manage multiple priorities
Background in retail or grocery is a plus
Go Getter mentality
What We Offer
Opportunity to shape a growing company
Direct impact on product and process improvements
Collaborative work environment
Competitive salary and benefits
Remote work flexibility
PLEASE EMAIL US YOUR RESUME TO APPLY.
About Us
We provide modern point-of-sale solutions that help grocery and retail businesses streamline their operations. As a small team, we value initiative, creativity, and a customer-first mindset.
